Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems

Detalhes bibliográficos
Autor(a) principal: Antonio,Nuno
Data de Publicação: 2018
Outros Autores: Serra,Francisco
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000500003
Resumo: This study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance.
id RCAP_bf3d80010af9afa87a6cef8b8c5a4161
oai_identifier_str oai:scielo:S2182-84582018000500003
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Software as a Service: an effective platform to deliver holistic Hotel Performance Management SystemsBusiness intelligencedecision support systemsdesign science researchhospitalityperformance managementThis study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve2018-01-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articletext/htmlhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000500003Tourism & Management Studies v.14 n.Especial 2018reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000500003Antonio,NunoSerra,Franciscoinfo:eu-repo/semantics/openAccess2024-02-06T17:29:13Zoai:scielo:S2182-84582018000500003Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T02:33:14.890872Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems
title Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems
spellingShingle Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems
Antonio,Nuno
Business intelligence
decision support systems
design science research
hospitality
performance management
title_short Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems
title_full Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems
title_fullStr Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems
title_full_unstemmed Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems
title_sort Software as a Service: an effective platform to deliver holistic Hotel Performance Management Systems
author Antonio,Nuno
author_facet Antonio,Nuno
Serra,Francisco
author_role author
author2 Serra,Francisco
author2_role author
dc.contributor.author.fl_str_mv Antonio,Nuno
Serra,Francisco
dc.subject.por.fl_str_mv Business intelligence
decision support systems
design science research
hospitality
performance management
topic Business intelligence
decision support systems
design science research
hospitality
performance management
description This study main objective was to assess the viability of development of a Performance Management (PM) system, delivered in the form of Software as a Service (SaaS), specific for the hospitality industry and to evaluate the benefits of its use. Software deployed in the cloud, delivered and licensed as a service, is becoming increasingly common and accepted in a business context. Although, Business Intelligence (BI) solutions are not usually distributed in the SaaS model, there are some examples that this is changing. To achieve the study objective, design science research methodology was employed in the development of a prototype. This prototype was deployed in four hotels and its results evaluated. Evaluation of the prototype was focused both on the system technical characteristics and business benefits. Results shown that hotels were very satisfied with the system and that building a prototype and making it available in the form of SaaS is a good solution to assess BI systems contribution to improve management performance.
publishDate 2018
dc.date.none.fl_str_mv 2018-01-01
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000500003
url http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000500003
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000500003
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
dc.source.none.fl_str_mv Tourism & Management Studies v.14 n.Especial 2018
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799137391852650496

Registros relacionados