The path to excellence of the portuguese organizations recognized by the EFQM model

Detalhes bibliográficos
Autor(a) principal: Araújo, Maria
Data de Publicação: 2014
Outros Autores: Sampaio, Paulo
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/1822/36112
Resumo: This paper presents research carried out in seven Portuguese organisations recognised by the European Foundation for Quality Management (EFQM) Model between January 2009 and August 2011. Using a qualitative methodology, based on case studies, we conducted semi-structured interviews to find out the motivations behind the adoption of the EFQM Excellence Model of self-assessment, as well the company’s current state of maturity, their route to improvement for a greater maturity level, their desirable future state of maturity, and finally, the definition of a methodology for using self-assessment based on the EFQM Model with all the inputs achieved in earlier stages. The main findings of this study are in accordance with other studies carried out across Europe, namely the fact that the internal motivations are the key factor for the implementation of the EFQM Excellence Model, the prevalence of Public organisations due the investment of National Authorities, the key role of CEOs and Top Managers and the ISO 9001 standard role in the successful implementation of several criteria of the model. A new methodology has been designed where the self-assessment team, Benchlearning and Benchmarking have a remarkable mission in the implementation process of the EFQM Excellence Model.
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spelling The path to excellence of the portuguese organizations recognized by the EFQM modelEFQMMaturitySelf-assessmentOrganisational excellenceOrganisational performancePortuguese organisationsEngenharia e Tecnologia::Outras Engenharias e TecnologiasSocial SciencesThis paper presents research carried out in seven Portuguese organisations recognised by the European Foundation for Quality Management (EFQM) Model between January 2009 and August 2011. Using a qualitative methodology, based on case studies, we conducted semi-structured interviews to find out the motivations behind the adoption of the EFQM Excellence Model of self-assessment, as well the company’s current state of maturity, their route to improvement for a greater maturity level, their desirable future state of maturity, and finally, the definition of a methodology for using self-assessment based on the EFQM Model with all the inputs achieved in earlier stages. The main findings of this study are in accordance with other studies carried out across Europe, namely the fact that the internal motivations are the key factor for the implementation of the EFQM Excellence Model, the prevalence of Public organisations due the investment of National Authorities, the key role of CEOs and Top Managers and the ISO 9001 standard role in the successful implementation of several criteria of the model. A new methodology has been designed where the self-assessment team, Benchlearning and Benchmarking have a remarkable mission in the implementation process of the EFQM Excellence Model.Taylor and FrancisUniversidade do MinhoAraújo, MariaSampaio, Paulo20142014-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/36112engMaria Araújo & Paulo Sampaio (2014) The path to excellence of the Portuguese organisations recognised by the EFQM model, Total Quality Management & Business Excellence, 25:5-6, 427-438,1478-336310.1080/14783363.2013.850810info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:37:11Zoai:repositorium.sdum.uminho.pt:1822/36112Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:33:26.286449Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The path to excellence of the portuguese organizations recognized by the EFQM model
title The path to excellence of the portuguese organizations recognized by the EFQM model
spellingShingle The path to excellence of the portuguese organizations recognized by the EFQM model
Araújo, Maria
EFQM
Maturity
Self-assessment
Organisational excellence
Organisational performance
Portuguese organisations
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
Social Sciences
title_short The path to excellence of the portuguese organizations recognized by the EFQM model
title_full The path to excellence of the portuguese organizations recognized by the EFQM model
title_fullStr The path to excellence of the portuguese organizations recognized by the EFQM model
title_full_unstemmed The path to excellence of the portuguese organizations recognized by the EFQM model
title_sort The path to excellence of the portuguese organizations recognized by the EFQM model
author Araújo, Maria
author_facet Araújo, Maria
Sampaio, Paulo
author_role author
author2 Sampaio, Paulo
author2_role author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Araújo, Maria
Sampaio, Paulo
dc.subject.por.fl_str_mv EFQM
Maturity
Self-assessment
Organisational excellence
Organisational performance
Portuguese organisations
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
Social Sciences
topic EFQM
Maturity
Self-assessment
Organisational excellence
Organisational performance
Portuguese organisations
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
Social Sciences
description This paper presents research carried out in seven Portuguese organisations recognised by the European Foundation for Quality Management (EFQM) Model between January 2009 and August 2011. Using a qualitative methodology, based on case studies, we conducted semi-structured interviews to find out the motivations behind the adoption of the EFQM Excellence Model of self-assessment, as well the company’s current state of maturity, their route to improvement for a greater maturity level, their desirable future state of maturity, and finally, the definition of a methodology for using self-assessment based on the EFQM Model with all the inputs achieved in earlier stages. The main findings of this study are in accordance with other studies carried out across Europe, namely the fact that the internal motivations are the key factor for the implementation of the EFQM Excellence Model, the prevalence of Public organisations due the investment of National Authorities, the key role of CEOs and Top Managers and the ISO 9001 standard role in the successful implementation of several criteria of the model. A new methodology has been designed where the self-assessment team, Benchlearning and Benchmarking have a remarkable mission in the implementation process of the EFQM Excellence Model.
publishDate 2014
dc.date.none.fl_str_mv 2014
2014-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/1822/36112
url http://hdl.handle.net/1822/36112
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Maria Araújo & Paulo Sampaio (2014) The path to excellence of the Portuguese organisations recognised by the EFQM model, Total Quality Management & Business Excellence, 25:5-6, 427-438,
1478-3363
10.1080/14783363.2013.850810
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Taylor and Francis
publisher.none.fl_str_mv Taylor and Francis
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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