Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysis

Detalhes bibliográficos
Autor(a) principal: Mimoso, João Miguel Miranda
Data de Publicação: 2020
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/100954
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
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spelling Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysisRestaurant reviewsTripAdvisor reviewsSentiment analysisRestaurant qualityMichelin‐starred restaurantsStarred restaurantsDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementNowadays, consumers are largely influenced by peer reviews about a product they intend to buy or a service they want to use. This behavior affects not only companies that sell consumer goods, but also restaurants, hotels, and other travel‐related products. On platforms like Zomato or TripAdvisor, consumers can review restaurants they have previously visited by giving them a star rating, and by leaving a more comprehensive comment — a written review. This paper focuses on reviews given to Michelin‐starred restaurants, and helps us understand if and how each customer’s sentiment changes whenever a restaurant is awarded a Michelin star. Additionally, this paper analyzes the sentiment around the main restaurant dimensions (food, price, service, and ambiance), and identify which ones are influenced the most by the award.Rita, Paulo Miguel Rasquinho FerreiraPinheiro, Flávio Luís PortasRUNMimoso, João Miguel Miranda2021-05-21T00:30:42Z2020-05-252020-05-25T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/100954TID:202501167enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:47:17Zoai:run.unl.pt:10362/100954Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:39:28.139466Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysis
title Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysis
spellingShingle Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysis
Mimoso, João Miguel Miranda
Restaurant reviews
TripAdvisor reviews
Sentiment analysis
Restaurant quality
Michelin‐starred restaurants
Starred restaurants
title_short Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysis
title_full Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysis
title_fullStr Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysis
title_full_unstemmed Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysis
title_sort Tripadvisor reviews on Michelin-starred restaurants: a sentiment analysis
author Mimoso, João Miguel Miranda
author_facet Mimoso, João Miguel Miranda
author_role author
dc.contributor.none.fl_str_mv Rita, Paulo Miguel Rasquinho Ferreira
Pinheiro, Flávio Luís Portas
RUN
dc.contributor.author.fl_str_mv Mimoso, João Miguel Miranda
dc.subject.por.fl_str_mv Restaurant reviews
TripAdvisor reviews
Sentiment analysis
Restaurant quality
Michelin‐starred restaurants
Starred restaurants
topic Restaurant reviews
TripAdvisor reviews
Sentiment analysis
Restaurant quality
Michelin‐starred restaurants
Starred restaurants
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
publishDate 2020
dc.date.none.fl_str_mv 2020-05-25
2020-05-25T00:00:00Z
2021-05-21T00:30:42Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/100954
TID:202501167
url http://hdl.handle.net/10362/100954
identifier_str_mv TID:202501167
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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