A sentiment analysis of Michelin-starred restaurants

Detalhes bibliográficos
Autor(a) principal: Rita, Paulo
Data de Publicação: 2022
Outros Autores: Vong, Celeste, Pinheiro, Flávio, Mimoso, João
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/143310
Resumo: Rita, P., Vong, C., Pinheiro, F., & Mimoso, J. (2023). A sentiment analysis of Michelin-starred restaurants. European Journal of Management and Business Economics, 32(3), 276-295. https://doi.org/10.1108/EJMBE-11-2021-0295 ------ Funding Information: Funding: Paulo Rita and Flávio Pinheiro were supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project - UIDB/04152/2020 - Centro de Investigação em Gestão de Informação (MagIC)/NOVA IMS.
id RCAP_2c6404d198ef6a8fdf6fb1430864c279
oai_identifier_str oai:run.unl.pt:10362/143310
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling A sentiment analysis of Michelin-starred restaurantsMichelin-starred restaurantsOnline restaurant reviewsSentiment analysisText analyticsTripAdvisorBusiness and International ManagementFinanceTourism, Leisure and Hospitality ManagementStrategy and ManagementOrganizational Behavior and Human Resource ManagementMarketingRita, P., Vong, C., Pinheiro, F., & Mimoso, J. (2023). A sentiment analysis of Michelin-starred restaurants. European Journal of Management and Business Economics, 32(3), 276-295. https://doi.org/10.1108/EJMBE-11-2021-0295 ------ Funding Information: Funding: Paulo Rita and Flávio Pinheiro were supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project - UIDB/04152/2020 - Centro de Investigação em Gestão de Informação (MagIC)/NOVA IMS.AbstractPurpose With the growing popularity of social media, it has become common practice for consumers to write online reviews to share their opinion and experience as well as consider others' reviews to inform purchase decision-making. This study investigated how online review sentiments towards four key aspects (food, service, ambience and price) change after a restaurant is awarded a Michelin Star to shed light on how the award of a Michelin Star affects online reviews as well as what factors contribute to positive online restaurant reviews. Design/methodology/approach The authors conducted a sentiment analysis of online restaurant reviews on TripAdvisor. A total of 8,871 English-written reviews from 87 restaurants located in Europe were extracted using a web crawler developed by Beautiful Soup, and data were then processed using Semantria. Findings The study findings revealed that overall sentiments decreased after restaurants were awarded a Michelin Star, in which service sentiment was the most affected aspect, followed by food and ambience. Yet, price sentiment showed a prominent increase. This provides valuable insights for Michelin-starred restaurant operators and owners to create a unique and compelling gastronomic experience that triggers positive online reviews. Practical implications The results of this study argue that consumers tend to hold higher expectations for this type of upscale restaurants given its recognition and quality assurance, so they are more likely to have negative feelings when their expectations are disconfirmed. Therefore, restaurants should continuously improve their food and service while paying attention to small details such as ambience, through creativity and innovation. Also, high-end restaurants, especially Michelin-starred restaurants, usually have the edge in premium pricing, yet competitive pricing may backfire considering its perceived luxurious values. Originality/value This study analyzed changes in customer sentiments when a restaurant is awarded a Michelin Star through text analytics. Through the lens of online restaurant reviews, the study findings contribute to identifying aspects that are most or least affected by the award of a Michelin Star as well as highlight the role of ambience in customer satisfaction which might have been overlooked in previous studies.Information Management Research Center (MagIC) - NOVA Information Management SchoolNOVA Information Management School (NOVA IMS)RUNRita, PauloVong, CelestePinheiro, FlávioMimoso, João2022-08-25T22:22:37Z2023-07-112023-07-11T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article20application/pdfhttp://hdl.handle.net/10362/143310eng2444-8451PURE: 46133082https://doi.org/10.1108/EJMBE-11-2021-0295info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:21:37Zoai:run.unl.pt:10362/143310Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:50:49.620862Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv A sentiment analysis of Michelin-starred restaurants
title A sentiment analysis of Michelin-starred restaurants
spellingShingle A sentiment analysis of Michelin-starred restaurants
Rita, Paulo
Michelin-starred restaurants
Online restaurant reviews
Sentiment analysis
Text analytics
TripAdvisor
Business and International Management
Finance
Tourism, Leisure and Hospitality Management
Strategy and Management
Organizational Behavior and Human Resource Management
Marketing
title_short A sentiment analysis of Michelin-starred restaurants
title_full A sentiment analysis of Michelin-starred restaurants
title_fullStr A sentiment analysis of Michelin-starred restaurants
title_full_unstemmed A sentiment analysis of Michelin-starred restaurants
title_sort A sentiment analysis of Michelin-starred restaurants
author Rita, Paulo
author_facet Rita, Paulo
Vong, Celeste
Pinheiro, Flávio
Mimoso, João
author_role author
author2 Vong, Celeste
Pinheiro, Flávio
Mimoso, João
author2_role author
author
author
dc.contributor.none.fl_str_mv Information Management Research Center (MagIC) - NOVA Information Management School
NOVA Information Management School (NOVA IMS)
RUN
dc.contributor.author.fl_str_mv Rita, Paulo
Vong, Celeste
Pinheiro, Flávio
Mimoso, João
dc.subject.por.fl_str_mv Michelin-starred restaurants
Online restaurant reviews
Sentiment analysis
Text analytics
TripAdvisor
Business and International Management
Finance
Tourism, Leisure and Hospitality Management
Strategy and Management
Organizational Behavior and Human Resource Management
Marketing
topic Michelin-starred restaurants
Online restaurant reviews
Sentiment analysis
Text analytics
TripAdvisor
Business and International Management
Finance
Tourism, Leisure and Hospitality Management
Strategy and Management
Organizational Behavior and Human Resource Management
Marketing
description Rita, P., Vong, C., Pinheiro, F., & Mimoso, J. (2023). A sentiment analysis of Michelin-starred restaurants. European Journal of Management and Business Economics, 32(3), 276-295. https://doi.org/10.1108/EJMBE-11-2021-0295 ------ Funding Information: Funding: Paulo Rita and Flávio Pinheiro were supported by national funds through FCT (Fundação para a Ciência e a Tecnologia), under the project - UIDB/04152/2020 - Centro de Investigação em Gestão de Informação (MagIC)/NOVA IMS.
publishDate 2022
dc.date.none.fl_str_mv 2022-08-25T22:22:37Z
2023-07-11
2023-07-11T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/143310
url http://hdl.handle.net/10362/143310
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2444-8451
PURE: 46133082
https://doi.org/10.1108/EJMBE-11-2021-0295
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 20
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799138103928029184

Registros relacionados