Examining the effects of reciprocal emoji use on interpersonal and communication outcomes
Autor(a) principal: | |
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Data de Publicação: | 2024 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/31318 |
Resumo: | Research has shown that emoji can determine how interlocutors who use emoji are perceived (e.g., warmer) and can help complement written communication (e.g., clarify the meaning of a message). We argue that reciprocal emoji use may be particularly beneficial for user perceptions and communication outcomes. In two experiments (N = 568), we examined if using emoji, and reciprocating emoji use, in a work context (i.e., message between colleagues) influenced inferences about interlocutors and communication outcomes (Study 1), and if such effects differed according to the level of conflict between interlocutors (Study 2). Study 1 showed that using (vs. ) resulted in higher perceptions of warmth, playfulness, and message’s positivity, whereas no benefits of using (vs. ) were observed. Likewise, reciprocating emoji use ( vs. no emoji) resulted in higher perceptions of warmth, playfulness, and communication positivity. Study 2 showed only an effect of conflict in the scenario, such that, regardless of reciprocal emoji use, in the lower (vs. higher) conflict situation, perceptions of the interlocutor (e.g., warmer, more competent, more playful), and the conversation (e.g., messages more positive, less confrontational) were more favorable. Overall, our results reinforce the importance of emoji valence for person perception and communication outcomes, while also suggesting some emoji may not impact communication under specific circumstances (e.g., during situations of conflict). |
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Examining the effects of reciprocal emoji use on interpersonal and communication outcomesCommunicationEmojiComputer-mediated communicationExperimental designSocial psychologyResearch has shown that emoji can determine how interlocutors who use emoji are perceived (e.g., warmer) and can help complement written communication (e.g., clarify the meaning of a message). We argue that reciprocal emoji use may be particularly beneficial for user perceptions and communication outcomes. In two experiments (N = 568), we examined if using emoji, and reciprocating emoji use, in a work context (i.e., message between colleagues) influenced inferences about interlocutors and communication outcomes (Study 1), and if such effects differed according to the level of conflict between interlocutors (Study 2). Study 1 showed that using (vs. ) resulted in higher perceptions of warmth, playfulness, and message’s positivity, whereas no benefits of using (vs. ) were observed. Likewise, reciprocating emoji use ( vs. no emoji) resulted in higher perceptions of warmth, playfulness, and communication positivity. Study 2 showed only an effect of conflict in the scenario, such that, regardless of reciprocal emoji use, in the lower (vs. higher) conflict situation, perceptions of the interlocutor (e.g., warmer, more competent, more playful), and the conversation (e.g., messages more positive, less confrontational) were more favorable. Overall, our results reinforce the importance of emoji valence for person perception and communication outcomes, while also suggesting some emoji may not impact communication under specific circumstances (e.g., during situations of conflict).SAGE Publications2024-03-11T16:34:50Z2024-01-01T00:00:00Z20242024-03-11T16:34:04Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/31318eng0265-407510.1177/02654075231219032P. Cavalheiro, B.Prada, M.Rodrigues, D. L.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-17T01:17:15Zoai:repositorio.iscte-iul.pt:10071/31318Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T04:01:42.407824Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Examining the effects of reciprocal emoji use on interpersonal and communication outcomes |
title |
Examining the effects of reciprocal emoji use on interpersonal and communication outcomes |
spellingShingle |
Examining the effects of reciprocal emoji use on interpersonal and communication outcomes P. Cavalheiro, B. Communication Emoji Computer-mediated communication Experimental design Social psychology |
title_short |
Examining the effects of reciprocal emoji use on interpersonal and communication outcomes |
title_full |
Examining the effects of reciprocal emoji use on interpersonal and communication outcomes |
title_fullStr |
Examining the effects of reciprocal emoji use on interpersonal and communication outcomes |
title_full_unstemmed |
Examining the effects of reciprocal emoji use on interpersonal and communication outcomes |
title_sort |
Examining the effects of reciprocal emoji use on interpersonal and communication outcomes |
author |
P. Cavalheiro, B. |
author_facet |
P. Cavalheiro, B. Prada, M. Rodrigues, D. L. |
author_role |
author |
author2 |
Prada, M. Rodrigues, D. L. |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
P. Cavalheiro, B. Prada, M. Rodrigues, D. L. |
dc.subject.por.fl_str_mv |
Communication Emoji Computer-mediated communication Experimental design Social psychology |
topic |
Communication Emoji Computer-mediated communication Experimental design Social psychology |
description |
Research has shown that emoji can determine how interlocutors who use emoji are perceived (e.g., warmer) and can help complement written communication (e.g., clarify the meaning of a message). We argue that reciprocal emoji use may be particularly beneficial for user perceptions and communication outcomes. In two experiments (N = 568), we examined if using emoji, and reciprocating emoji use, in a work context (i.e., message between colleagues) influenced inferences about interlocutors and communication outcomes (Study 1), and if such effects differed according to the level of conflict between interlocutors (Study 2). Study 1 showed that using (vs. ) resulted in higher perceptions of warmth, playfulness, and message’s positivity, whereas no benefits of using (vs. ) were observed. Likewise, reciprocating emoji use ( vs. no emoji) resulted in higher perceptions of warmth, playfulness, and communication positivity. Study 2 showed only an effect of conflict in the scenario, such that, regardless of reciprocal emoji use, in the lower (vs. higher) conflict situation, perceptions of the interlocutor (e.g., warmer, more competent, more playful), and the conversation (e.g., messages more positive, less confrontational) were more favorable. Overall, our results reinforce the importance of emoji valence for person perception and communication outcomes, while also suggesting some emoji may not impact communication under specific circumstances (e.g., during situations of conflict). |
publishDate |
2024 |
dc.date.none.fl_str_mv |
2024-03-11T16:34:50Z 2024-01-01T00:00:00Z 2024 2024-03-11T16:34:04Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/31318 |
url |
http://hdl.handle.net/10071/31318 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
0265-4075 10.1177/02654075231219032 |
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info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
SAGE Publications |
publisher.none.fl_str_mv |
SAGE Publications |
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reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799138190139850752 |