Drivers for net benefits of the mobile apps

Detalhes bibliográficos
Autor(a) principal: Silva, Ricardo Filipe Santos
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/63804
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research e CRM
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spelling Drivers for net benefits of the mobile appsMobile appsCustomer engagementPsychological engagementIS success modelDissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research e CRMMobile applications (mobile apps) have been emerging over the past decade in our everyday lives, due to the exponential growth of smartphone technologies and they’re capability to store and process information. To understand the drivers of net benefits for mobile apps we developed a theoretical model based on IS success model and psychological engagement. We tested the theoretical model using partial least squares structural equation modeling (PLS-SEM). The results of this study indicate that more important than the system quality, information quality, and service quality to explain use and user satisfaction of mobile apps is the psychological engagement. The psychological engagement is also a driver for net benefits.Oliveira, Tiago André Gonçalves Félix deRUNSilva, Ricardo Filipe Santos2022-01-29T01:30:18Z2019-01-292019-01-29T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/63804TID:202199819enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:30:16Zoai:run.unl.pt:10362/63804Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:33:59.323595Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Drivers for net benefits of the mobile apps
title Drivers for net benefits of the mobile apps
spellingShingle Drivers for net benefits of the mobile apps
Silva, Ricardo Filipe Santos
Mobile apps
Customer engagement
Psychological engagement
IS success model
title_short Drivers for net benefits of the mobile apps
title_full Drivers for net benefits of the mobile apps
title_fullStr Drivers for net benefits of the mobile apps
title_full_unstemmed Drivers for net benefits of the mobile apps
title_sort Drivers for net benefits of the mobile apps
author Silva, Ricardo Filipe Santos
author_facet Silva, Ricardo Filipe Santos
author_role author
dc.contributor.none.fl_str_mv Oliveira, Tiago André Gonçalves Félix de
RUN
dc.contributor.author.fl_str_mv Silva, Ricardo Filipe Santos
dc.subject.por.fl_str_mv Mobile apps
Customer engagement
Psychological engagement
IS success model
topic Mobile apps
Customer engagement
Psychological engagement
IS success model
description Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research e CRM
publishDate 2019
dc.date.none.fl_str_mv 2019-01-29
2019-01-29T00:00:00Z
2022-01-29T01:30:18Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/63804
TID:202199819
url http://hdl.handle.net/10362/63804
identifier_str_mv TID:202199819
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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