Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.1/20166 |
Resumo: | Although the influence of environmental stimuli on tourist behaviour has been studied extensively in relation to the experiences in tourism, it remains a reality and needs to be fully addressed. This paper presents a systematic literature review of peer-reviewed articles on tourism's environmental stimuli using three main search streams: atmospherics; servicescape; and experiencescape. Scopus and Web of Science databases were searched, and 66 papers referring to the stimuli elements in the tourism setting were identified and classified into three dimensions: physical; social; and experience. The results indicate that environmental psychology is complemented by marketing to explain the servicescape from the experience economy perspective. Based on the topic's gaps and trends, the authors propose the novel construct of a "holisticscape" as an extension of the servicescape to influence tourists' holistic health (body, mind, and spirit). Furthermore, a research agenda with three propositions is proposed to deepen the knowledge on holisticscape. The systematisation of the setting stimuli developed in this study can guide researchers and practitioners to design and operationalise the experiences for positive post-consumption behaviour. |
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spelling |
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agendaEnvironmental stimuliTourism experienceSystematic literature reviewHolisticscapeHolistic healthAlthough the influence of environmental stimuli on tourist behaviour has been studied extensively in relation to the experiences in tourism, it remains a reality and needs to be fully addressed. This paper presents a systematic literature review of peer-reviewed articles on tourism's environmental stimuli using three main search streams: atmospherics; servicescape; and experiencescape. Scopus and Web of Science databases were searched, and 66 papers referring to the stimuli elements in the tourism setting were identified and classified into three dimensions: physical; social; and experience. The results indicate that environmental psychology is complemented by marketing to explain the servicescape from the experience economy perspective. Based on the topic's gaps and trends, the authors propose the novel construct of a "holisticscape" as an extension of the servicescape to influence tourists' holistic health (body, mind, and spirit). Furthermore, a research agenda with three propositions is proposed to deepen the knowledge on holisticscape. The systematisation of the setting stimuli developed in this study can guide researchers and practitioners to design and operationalise the experiences for positive post-consumption behaviour.SageSapientiaValente Pedro, CristinaMatos, NelsonPatrícia Valle, Patrícia Oom do Valle2023-11-27T11:57:21Z2023-112023-11-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.1/20166eng10.1177/146735842312101111742-9692info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-29T02:00:33Zoai:sapientia.ualg.pt:10400.1/20166Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T23:20:03.068813Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda |
title |
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda |
spellingShingle |
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda Valente Pedro, Cristina Environmental stimuli Tourism experience Systematic literature review Holisticscape Holistic health |
title_short |
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda |
title_full |
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda |
title_fullStr |
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda |
title_full_unstemmed |
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda |
title_sort |
Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda |
author |
Valente Pedro, Cristina |
author_facet |
Valente Pedro, Cristina Matos, Nelson Patrícia Valle, Patrícia Oom do Valle |
author_role |
author |
author2 |
Matos, Nelson Patrícia Valle, Patrícia Oom do Valle |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Sapientia |
dc.contributor.author.fl_str_mv |
Valente Pedro, Cristina Matos, Nelson Patrícia Valle, Patrícia Oom do Valle |
dc.subject.por.fl_str_mv |
Environmental stimuli Tourism experience Systematic literature review Holisticscape Holistic health |
topic |
Environmental stimuli Tourism experience Systematic literature review Holisticscape Holistic health |
description |
Although the influence of environmental stimuli on tourist behaviour has been studied extensively in relation to the experiences in tourism, it remains a reality and needs to be fully addressed. This paper presents a systematic literature review of peer-reviewed articles on tourism's environmental stimuli using three main search streams: atmospherics; servicescape; and experiencescape. Scopus and Web of Science databases were searched, and 66 papers referring to the stimuli elements in the tourism setting were identified and classified into three dimensions: physical; social; and experience. The results indicate that environmental psychology is complemented by marketing to explain the servicescape from the experience economy perspective. Based on the topic's gaps and trends, the authors propose the novel construct of a "holisticscape" as an extension of the servicescape to influence tourists' holistic health (body, mind, and spirit). Furthermore, a research agenda with three propositions is proposed to deepen the knowledge on holisticscape. The systematisation of the setting stimuli developed in this study can guide researchers and practitioners to design and operationalise the experiences for positive post-consumption behaviour. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-11-27T11:57:21Z 2023-11 2023-11-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.1/20166 |
url |
http://hdl.handle.net/10400.1/20166 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1177/14673584231210111 1742-9692 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Sage |
publisher.none.fl_str_mv |
Sage |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799135500018122752 |