The application of Anna Karenina principle on restaurants online reviews: a Portuguese case study

Detalhes bibliográficos
Autor(a) principal: Mukhacheva, Mariya Igorivna
Data de Publicação: 2024
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/164638
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
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spelling The application of Anna Karenina principle on restaurants online reviews: a Portuguese case studyAnna Karenina PrincipleTopic ModellingSentiment AnalysisPortuguese restaurantsTripAdvisorDomínio/Área Científica::Ciências Naturais::Ciências da Computação e da InformaçãoDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceAfter an experience with a service or product, consumers tend to share their impressions online. For companies is crucial to keep track of this information by collecting and analyzing it. Due to the large volume, unstructured nature, and emotional polarity, online reviews require automatic analytical treatment. Text mining, topic modelling, and sentiment analysis are challenging approaches to handle the need to obtain knowledge from online reviews. However, in this context, questions may arise regarding the efficiency of the automatic interpretation of online reviews. The main objective of this study is to understand if the effect of TAK (The Anna Karenina) principle is observed in online reviews of Portuguese restaurants collected from TripAdvisor. We used methods such as Latent Dirichlet Allocation and Sentiment Analysis. TAK principle is applied in different areas, so on the one hand it can be considered universal for any context. Nevertheless, it is important to note that the principle was formed recently, and it is only at the beginning of its path of application. Further studies are needed to test whether TAK principle is verified in various contexts and if it is confirmed it would mean that the TAK limits the application of topical analysis when the nature of the data has great variability, that is, mostly customer dissatisfaction topics. This study contributes to important discoveries that have managerial implications in the sense of proposing specific strategies and approaches that can improve the customer experience, and theoretically by contributing to the universality of TAK principle.Pinheiro, Flávio Luís PortasRUNMukhacheva, Mariya Igorivna2024-03-08T11:32:24Z2024-01-312024-01-31T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/164638TID:203543769enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:53:39Zoai:run.unl.pt:10362/164638Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T04:00:18.049902Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The application of Anna Karenina principle on restaurants online reviews: a Portuguese case study
title The application of Anna Karenina principle on restaurants online reviews: a Portuguese case study
spellingShingle The application of Anna Karenina principle on restaurants online reviews: a Portuguese case study
Mukhacheva, Mariya Igorivna
Anna Karenina Principle
Topic Modelling
Sentiment Analysis
Portuguese restaurants
TripAdvisor
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
title_short The application of Anna Karenina principle on restaurants online reviews: a Portuguese case study
title_full The application of Anna Karenina principle on restaurants online reviews: a Portuguese case study
title_fullStr The application of Anna Karenina principle on restaurants online reviews: a Portuguese case study
title_full_unstemmed The application of Anna Karenina principle on restaurants online reviews: a Portuguese case study
title_sort The application of Anna Karenina principle on restaurants online reviews: a Portuguese case study
author Mukhacheva, Mariya Igorivna
author_facet Mukhacheva, Mariya Igorivna
author_role author
dc.contributor.none.fl_str_mv Pinheiro, Flávio Luís Portas
RUN
dc.contributor.author.fl_str_mv Mukhacheva, Mariya Igorivna
dc.subject.por.fl_str_mv Anna Karenina Principle
Topic Modelling
Sentiment Analysis
Portuguese restaurants
TripAdvisor
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
topic Anna Karenina Principle
Topic Modelling
Sentiment Analysis
Portuguese restaurants
TripAdvisor
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
publishDate 2024
dc.date.none.fl_str_mv 2024-03-08T11:32:24Z
2024-01-31
2024-01-31T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/164638
TID:203543769
url http://hdl.handle.net/10362/164638
identifier_str_mv TID:203543769
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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