What is the basic profile of the person who wishes to work effectively in tourism?

• Autor(a) principal: Nogueira, Maria José
• Data de Publicação: 2008
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.19/349
• topic: English for Specific Purposes; Tourism; Needs Analysis; Soft Skills

Tourism is one of the biggest industries in the world. English is presently the way to face globalization and to establish a bridge between peoples. A Tourism course should enable its students to become qualified professionals, to be responsible for their work, to develop self-study strategies, without ever forgetting that each one is an individual and has his/her own characteristics. That is why every ESP course should be learner-centered; the world can became a village without every place loosing its singularities. In this article I have made a brief overview of English for Specific Purposes and discussed Needs Analysis. I consider the importance of students possessing soft-skills and I have also presented the most important professional and self-promotion genres, the situational contexts, professional domains for ESP and the special software needs of students of Tourism. I also proposed some basic competences and attitudes the Tourism operator must aim for.