Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers

Detalhes bibliográficos
Autor(a) principal: Rodrigues, Ana Marta Braga
Data de Publicação: 2016
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/17348
Resumo: This study aimed to understand employees’ reactions to organizational politics in Contact Centers. Drawing from a sample of 187 supervisor-employee dyads, we studied the relationship between employees’ perceptions of organizational politics and supervisor-rated task performance and deviance, and mediation effects by authenticity at work and affective commitment. Results indicate that workers tend to react to workplace politics with deviant behavior and worse task performance. We found that the relationship between perceived politics and task performance was mediated by authenticity. The relationship between perceived politics and supervisor-rated deviance was mediated by affective commitment to the organization. Implications for management are discussed.
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spelling Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centersPerception of organizational politicsTask performanceDevianceAuthenticityAffective commitmentMediatingContact centersDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis study aimed to understand employees’ reactions to organizational politics in Contact Centers. Drawing from a sample of 187 supervisor-employee dyads, we studied the relationship between employees’ perceptions of organizational politics and supervisor-rated task performance and deviance, and mediation effects by authenticity at work and affective commitment. Results indicate that workers tend to react to workplace politics with deviant behavior and worse task performance. We found that the relationship between perceived politics and task performance was mediated by authenticity. The relationship between perceived politics and supervisor-rated deviance was mediated by affective commitment to the organization. Implications for management are discussed.Castanheira, FilipaRUNRodrigues, Ana Marta Braga2016-05-19T14:38:15Z2016-012016-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/17348TID:201525763enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-05-22T17:21:32Zoai:run.unl.pt:10362/17348Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-05-22T17:21:32Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
spellingShingle Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
Rodrigues, Ana Marta Braga
Perception of organizational politics
Task performance
Deviance
Authenticity
Affective commitment
Mediating
Contact centers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title_full Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title_fullStr Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title_full_unstemmed Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
title_sort Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
author Rodrigues, Ana Marta Braga
author_facet Rodrigues, Ana Marta Braga
author_role author
dc.contributor.none.fl_str_mv Castanheira, Filipa
RUN
dc.contributor.author.fl_str_mv Rodrigues, Ana Marta Braga
dc.subject.por.fl_str_mv Perception of organizational politics
Task performance
Deviance
Authenticity
Affective commitment
Mediating
Contact centers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Perception of organizational politics
Task performance
Deviance
Authenticity
Affective commitment
Mediating
Contact centers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description This study aimed to understand employees’ reactions to organizational politics in Contact Centers. Drawing from a sample of 187 supervisor-employee dyads, we studied the relationship between employees’ perceptions of organizational politics and supervisor-rated task performance and deviance, and mediation effects by authenticity at work and affective commitment. Results indicate that workers tend to react to workplace politics with deviant behavior and worse task performance. We found that the relationship between perceived politics and task performance was mediated by authenticity. The relationship between perceived politics and supervisor-rated deviance was mediated by affective commitment to the organization. Implications for management are discussed.
publishDate 2016
dc.date.none.fl_str_mv 2016-05-19T14:38:15Z
2016-01
2016-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/17348
TID:201525763
url http://hdl.handle.net/10362/17348
identifier_str_mv TID:201525763
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
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