Risk management in travel agencies and tour operators in Portugal

• Autor(a) principal: Veríssimo, Inês
• Data de Publicação: 2021
• Outros Autores: Costa, Rui Augusto
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10773/38635
• topic: Travel agencies; Tour operators; Risk management; Small and micro-sized companies; Portugal

This article will address the importance of risk management plans for travel agencies and tour operators and present the mechanisms that can be used to better manage in times of crisis. Throughout it, the importance of the travel agency sector in the tourism sector will be analyzed, the risk management plans that can be adopted by them and the measures that can be taken to reduce the risk and the consequences that could arise in a situation of crisis. The characteristics of Portuguese companies in this sector will also be analyzed, to make a better understanding of the mechanisms that are used by them and new ones that can be adopted in the future to reduce the difficulties they face at these times. It was adopted a quantitative methodology supported by a questionnaire conducted to Portuguese travel agencies and tour operators, which obtained 221 responses. It was concluded that risk management plans are a viable option to be adopted by travel agencies and tour operators, although it is still not very common in Portugal.