The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction

Detalhes bibliográficos
Autor(a) principal: Üngüren, Engin
Data de Publicação: 2021
Outros Autores: Arslan, Serdar
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/1349
Resumo: Accommodation businesses are stressful workplaces due to their dynamic and demanding work environment. Role ambiguity and role conflict are major stress factors for hotel emplyees causing low levels of satisfaction, performance and high levels of turnover. The main purpose of this study was to explore the mediating effect of job satisfaction on the relationship between role conflict, role ambiguity and job performance. The data was collected by fully structured questionnaires from the employees who work in 4 and 5 star hotels in Alanya, one of the leading tourism destinations in Turkey. The data was analyzed via structural equation modeling. The results revealed that job satisfaction fully mediated the relationship between role ambiguity & role conflict and job performance. In line with the findings, managerial implications of findings, contributions, limitations, and future research directions were discussed.
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spelling The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfactionrole stress factorsrole ambiguityrole conflictjob satisfactionjob performancehospitality sector.Accommodation businesses are stressful workplaces due to their dynamic and demanding work environment. Role ambiguity and role conflict are major stress factors for hotel emplyees causing low levels of satisfaction, performance and high levels of turnover. The main purpose of this study was to explore the mediating effect of job satisfaction on the relationship between role conflict, role ambiguity and job performance. The data was collected by fully structured questionnaires from the employees who work in 4 and 5 star hotels in Alanya, one of the leading tourism destinations in Turkey. The data was analyzed via structural equation modeling. The results revealed that job satisfaction fully mediated the relationship between role ambiguity & role conflict and job performance. In line with the findings, managerial implications of findings, contributions, limitations, and future research directions were discussed.University of Algarve2021-01-31info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/1349Revista Encontros Científicos - Tourism & Management Studies; v. 17 n. 1 (2021); 45-58Tourism & Management Studies; Vol. 17 N.º 1 (2021); 45-58Tourism & Management Studies; Vol. 17 No. 1 (2021); 45-58Revista Encontros Científicos - Tourism & Management Studies; Vol. 17 Núm. 1 (2021); 45-582182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/1349https://tmstudies.net/index.php/ectms/article/view/1349/pdf_366Copyright (c) 2021 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessÜngüren, EnginArslan, Serdar2024-01-17T15:29:48Zoai:ojs.pkp.sfu.ca:article/1349Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:33.005533Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction
title The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction
spellingShingle The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction
Üngüren, Engin
role stress factors
role ambiguity
role conflict
job satisfaction
job performance
hospitality sector.
title_short The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction
title_full The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction
title_fullStr The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction
title_full_unstemmed The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction
title_sort The effect of role ambiguity and role conflict on job performance in the hotel industry: The mediating effect of job satisfaction
author Üngüren, Engin
author_facet Üngüren, Engin
Arslan, Serdar
author_role author
author2 Arslan, Serdar
author2_role author
dc.contributor.author.fl_str_mv Üngüren, Engin
Arslan, Serdar
dc.subject.por.fl_str_mv role stress factors
role ambiguity
role conflict
job satisfaction
job performance
hospitality sector.
topic role stress factors
role ambiguity
role conflict
job satisfaction
job performance
hospitality sector.
description Accommodation businesses are stressful workplaces due to their dynamic and demanding work environment. Role ambiguity and role conflict are major stress factors for hotel emplyees causing low levels of satisfaction, performance and high levels of turnover. The main purpose of this study was to explore the mediating effect of job satisfaction on the relationship between role conflict, role ambiguity and job performance. The data was collected by fully structured questionnaires from the employees who work in 4 and 5 star hotels in Alanya, one of the leading tourism destinations in Turkey. The data was analyzed via structural equation modeling. The results revealed that job satisfaction fully mediated the relationship between role ambiguity & role conflict and job performance. In line with the findings, managerial implications of findings, contributions, limitations, and future research directions were discussed.
publishDate 2021
dc.date.none.fl_str_mv 2021-01-31
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/1349
url https://tmstudies.net/index.php/ectms/article/view/1349
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/1349
https://tmstudies.net/index.php/ectms/article/view/1349/pdf_366
dc.rights.driver.fl_str_mv Copyright (c) 2021 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2021 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 17 n. 1 (2021); 45-58
Tourism & Management Studies; Vol. 17 N.º 1 (2021); 45-58
Tourism & Management Studies; Vol. 17 No. 1 (2021); 45-58
Revista Encontros Científicos - Tourism & Management Studies; Vol. 17 Núm. 1 (2021); 45-58
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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