Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website
Autor(a) principal: | |
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Data de Publicação: | 2015 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100002 |
Resumo: | The purpose of this paper is to empirically analyze the influence of culture on the relationships among perceived risk, perceived usability and satisfaction online, in two cultures: Spain (high uncertainty avoidance and low individualism) and the United Kingdom (low uncertainty avoidance and high individualism). The sample comprised 314 Internet users, 119 of whom were Spanish and 195 British. They were asked to browse the experimental website of a fictitious tourist destination. The findings indicated that there are significant differences between the direct influence of perceived risk on perceived usability and also the indirect relationship between perceived risk and satisfaction online during browsing of the tourist website, and that these differences are moderated by the uncertainty avoidance dimension. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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7160 |
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Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist websitePerceived risk onlineperceived usabilitysatisfaction onlineuncertainty avoidanceindividualismThe purpose of this paper is to empirically analyze the influence of culture on the relationships among perceived risk, perceived usability and satisfaction online, in two cultures: Spain (high uncertainty avoidance and low individualism) and the United Kingdom (low uncertainty avoidance and high individualism). The sample comprised 314 Internet users, 119 of whom were Spanish and 195 British. They were asked to browse the experimental website of a fictitious tourist destination. The findings indicated that there are significant differences between the direct influence of perceived risk on perceived usability and also the indirect relationship between perceived risk and satisfaction online during browsing of the tourist website, and that these differences are moderated by the uncertainty avoidance dimension.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve2015-01-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articletext/htmlhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100002Tourism & Management Studies v.11 n.1 2015reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100002Alcántara-Pilar,Juan MiguelBarrio-García,Salvador DelCrespo-Almendros,Esmeraldainfo:eu-repo/semantics/openAccess2024-02-06T17:29:00Zoai:scielo:S2182-84582015000100002Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T02:33:05.491455Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website |
title |
Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website |
spellingShingle |
Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website Alcántara-Pilar,Juan Miguel Perceived risk online perceived usability satisfaction online uncertainty avoidance individualism |
title_short |
Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website |
title_full |
Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website |
title_fullStr |
Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website |
title_full_unstemmed |
Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website |
title_sort |
Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website |
author |
Alcántara-Pilar,Juan Miguel |
author_facet |
Alcántara-Pilar,Juan Miguel Barrio-García,Salvador Del Crespo-Almendros,Esmeralda |
author_role |
author |
author2 |
Barrio-García,Salvador Del Crespo-Almendros,Esmeralda |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Alcántara-Pilar,Juan Miguel Barrio-García,Salvador Del Crespo-Almendros,Esmeralda |
dc.subject.por.fl_str_mv |
Perceived risk online perceived usability satisfaction online uncertainty avoidance individualism |
topic |
Perceived risk online perceived usability satisfaction online uncertainty avoidance individualism |
description |
The purpose of this paper is to empirically analyze the influence of culture on the relationships among perceived risk, perceived usability and satisfaction online, in two cultures: Spain (high uncertainty avoidance and low individualism) and the United Kingdom (low uncertainty avoidance and high individualism). The sample comprised 314 Internet users, 119 of whom were Spanish and 195 British. They were asked to browse the experimental website of a fictitious tourist destination. The findings indicated that there are significant differences between the direct influence of perceived risk on perceived usability and also the indirect relationship between perceived risk and satisfaction online during browsing of the tourist website, and that these differences are moderated by the uncertainty avoidance dimension. |
publishDate |
2015 |
dc.date.none.fl_str_mv |
2015-01-01 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100002 |
url |
http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100002 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582015000100002 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
publisher.none.fl_str_mv |
Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
dc.source.none.fl_str_mv |
Tourism & Management Studies v.11 n.1 2015 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799137391213019136 |