How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status

Detalhes bibliográficos
Autor(a) principal: Üngüren, Engin
Data de Publicação: 2023
Outros Autores: Arslan, Serdar
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/1630
Resumo: This study aims to understand the integrated effect of COVID-19 fear, age, financial situation, and job insecurity on the perceived stress of employees of five-star hotels during the COVID-19 pandemic by proposing a moderated mediation model. A survey was administered to 631 hotel employees working in 22 different five-star hotels in Alanya, Turkey. Moderator, mediation, and moderated mediation relationships were tested with the SPSS macro PROCESS. It was found that COVID-19 fear has both direct and interactive effects on stress and job insecurity, and the indirect effect of COVID-19 fear on stress through job insecurity varies according to the age of the employees and their financial status. The results, which contribute to a better understanding of the effects of COVID-19 on hospitality employees, point out the importance of financial support (organisational and governmental) and transparent communication between the management and employees in times of crisis, such as the COVID-19 pandemic. It is also suggested that hotels should review their unpaid leave policies. The limitations of the study are discussed at the end.
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spelling How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial statusCOVID-19 fearjob insecuritystressfinancial situationhotel employeesmoderated mediationThis study aims to understand the integrated effect of COVID-19 fear, age, financial situation, and job insecurity on the perceived stress of employees of five-star hotels during the COVID-19 pandemic by proposing a moderated mediation model. A survey was administered to 631 hotel employees working in 22 different five-star hotels in Alanya, Turkey. Moderator, mediation, and moderated mediation relationships were tested with the SPSS macro PROCESS. It was found that COVID-19 fear has both direct and interactive effects on stress and job insecurity, and the indirect effect of COVID-19 fear on stress through job insecurity varies according to the age of the employees and their financial status. The results, which contribute to a better understanding of the effects of COVID-19 on hospitality employees, point out the importance of financial support (organisational and governmental) and transparent communication between the management and employees in times of crisis, such as the COVID-19 pandemic. It is also suggested that hotels should review their unpaid leave policies. The limitations of the study are discussed at the end.University of Algarve2023-07-31info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/1630Revista Encontros Científicos - Tourism & Management Studies; v. 18 n. 3 (2022); 7-20Tourism & Management Studies; Vol. 18 N.º 3 (2022); 7-20Tourism & Management Studies; Vol. 18 No. 3 (2022); 7-20Revista Encontros Científicos - Tourism & Management Studies; Vol. 18 Núm. 3 (2022); 7-202182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/1630https://tmstudies.net/index.php/ectms/article/view/1630/2365Copyright (c) 2022 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessÜngüren, EnginArslan, Serdar2024-01-17T15:29:53Zoai:ojs.pkp.sfu.ca:article/1630Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:34.054090Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status
title How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status
spellingShingle How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status
Üngüren, Engin
COVID-19 fear
job insecurity
stress
financial situation
hotel employees
moderated mediation
title_short How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status
title_full How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status
title_fullStr How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status
title_full_unstemmed How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status
title_sort How does COVID-19 fear affect job insecurity and stress for hospitality employees? A moderated mediation model for age and financial status
author Üngüren, Engin
author_facet Üngüren, Engin
Arslan, Serdar
author_role author
author2 Arslan, Serdar
author2_role author
dc.contributor.author.fl_str_mv Üngüren, Engin
Arslan, Serdar
dc.subject.por.fl_str_mv COVID-19 fear
job insecurity
stress
financial situation
hotel employees
moderated mediation
topic COVID-19 fear
job insecurity
stress
financial situation
hotel employees
moderated mediation
description This study aims to understand the integrated effect of COVID-19 fear, age, financial situation, and job insecurity on the perceived stress of employees of five-star hotels during the COVID-19 pandemic by proposing a moderated mediation model. A survey was administered to 631 hotel employees working in 22 different five-star hotels in Alanya, Turkey. Moderator, mediation, and moderated mediation relationships were tested with the SPSS macro PROCESS. It was found that COVID-19 fear has both direct and interactive effects on stress and job insecurity, and the indirect effect of COVID-19 fear on stress through job insecurity varies according to the age of the employees and their financial status. The results, which contribute to a better understanding of the effects of COVID-19 on hospitality employees, point out the importance of financial support (organisational and governmental) and transparent communication between the management and employees in times of crisis, such as the COVID-19 pandemic. It is also suggested that hotels should review their unpaid leave policies. The limitations of the study are discussed at the end.
publishDate 2023
dc.date.none.fl_str_mv 2023-07-31
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/1630
url https://tmstudies.net/index.php/ectms/article/view/1630
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/1630
https://tmstudies.net/index.php/ectms/article/view/1630/2365
dc.rights.driver.fl_str_mv Copyright (c) 2022 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 18 n. 3 (2022); 7-20
Tourism & Management Studies; Vol. 18 N.º 3 (2022); 7-20
Tourism & Management Studies; Vol. 18 No. 3 (2022); 7-20
Revista Encontros Científicos - Tourism & Management Studies; Vol. 18 Núm. 3 (2022); 7-20
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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