The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment

Detalhes bibliográficos
Autor(a) principal: Seabra, Cláudia
Data de Publicação: 2007
Outros Autores: Abrantes, José Luís, Lages, Luis Filipe
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.19/3093
Resumo: An empirical study of 350 tourists reveals that using non-media information sources for planning tourist trips influences expectations fulfillment. The use of non-media information sources also has a direct impact on the future use of mass media information sources for future tourist trip planning, as well as an indirect impact through expectations fulfillment. More specifically, the main determinants of expectations fulfillment of local infrastructure are commercial brochures, travel agents and internet; expectations fulfillment of entertainment structures is affected by institutional brochures, travel agents and the internet; future use of mass media sources is influenced by expectations fulfillment of local infrastructure and entertainment structures; this factor is also influenced by past use of institutional brochures and the internet. Discussion centers on the implications of this model to theory and managerial development of tourism and services strategies. Directions for future research are also presented.
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spelling The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillmentServices marketingTourismInformation sourcesMass mediaAn empirical study of 350 tourists reveals that using non-media information sources for planning tourist trips influences expectations fulfillment. The use of non-media information sources also has a direct impact on the future use of mass media information sources for future tourist trip planning, as well as an indirect impact through expectations fulfillment. More specifically, the main determinants of expectations fulfillment of local infrastructure are commercial brochures, travel agents and internet; expectations fulfillment of entertainment structures is affected by institutional brochures, travel agents and the internet; future use of mass media sources is influenced by expectations fulfillment of local infrastructure and entertainment structures; this factor is also influenced by past use of institutional brochures and the internet. Discussion centers on the implications of this model to theory and managerial development of tourism and services strategies. Directions for future research are also presented.This research was funded by a research grant from BOLSA NOVA FORUM to Luis Filipe Lages. An early version of this paper was finalist for best paper award at the EuroChrie 2004 (Turkey) conference. The authors acknowledge the three anonymous reviewers for their feedback on previous versions of the article as well as the comments on earlier versions of the manuscript from reviewers and participants the EuroChrie 2004 (Turkey) conference, 10th International Conference on Corporate and Marketing Communications 2005 (Cyprus), Theoretical Advances in Tourism Economics, 2005 (Portugal) and Fourth International Conference—Iberoamerican & Academy of Management, 2005 (Portugal).Repositório Científico do Instituto Politécnico de ViseuSeabra, CláudiaAbrantes, José LuísLages, Luis Filipe2016-02-26T08:46:14Z20072007-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.19/3093engSeabra, C.; Abrantes J.L. & Lages, L.F. (2007), “The impact of external information sources in expectations, formation and future use of media”. Tourism Management, 28(6): 1541-1554.10.1016/j.tourman.2007.02.008info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-01-16T15:26:20Zoai:repositorio.ipv.pt:10400.19/3093Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:42:07.301740Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment
title The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment
spellingShingle The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment
Seabra, Cláudia
Services marketing
Tourism
Information sources
Mass media
title_short The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment
title_full The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment
title_fullStr The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment
title_full_unstemmed The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment
title_sort The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment
author Seabra, Cláudia
author_facet Seabra, Cláudia
Abrantes, José Luís
Lages, Luis Filipe
author_role author
author2 Abrantes, José Luís
Lages, Luis Filipe
author2_role author
author
dc.contributor.none.fl_str_mv Repositório Científico do Instituto Politécnico de Viseu
dc.contributor.author.fl_str_mv Seabra, Cláudia
Abrantes, José Luís
Lages, Luis Filipe
dc.subject.por.fl_str_mv Services marketing
Tourism
Information sources
Mass media
topic Services marketing
Tourism
Information sources
Mass media
description An empirical study of 350 tourists reveals that using non-media information sources for planning tourist trips influences expectations fulfillment. The use of non-media information sources also has a direct impact on the future use of mass media information sources for future tourist trip planning, as well as an indirect impact through expectations fulfillment. More specifically, the main determinants of expectations fulfillment of local infrastructure are commercial brochures, travel agents and internet; expectations fulfillment of entertainment structures is affected by institutional brochures, travel agents and the internet; future use of mass media sources is influenced by expectations fulfillment of local infrastructure and entertainment structures; this factor is also influenced by past use of institutional brochures and the internet. Discussion centers on the implications of this model to theory and managerial development of tourism and services strategies. Directions for future research are also presented.
publishDate 2007
dc.date.none.fl_str_mv 2007
2007-01-01T00:00:00Z
2016-02-26T08:46:14Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.19/3093
url http://hdl.handle.net/10400.19/3093
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Seabra, C.; Abrantes J.L. & Lages, L.F. (2007), “The impact of external information sources in expectations, formation and future use of media”. Tourism Management, 28(6): 1541-1554.
10.1016/j.tourman.2007.02.008
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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