The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment
Autor(a) principal: | |
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Data de Publicação: | 2007 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.19/3093 |
Resumo: | An empirical study of 350 tourists reveals that using non-media information sources for planning tourist trips influences expectations fulfillment. The use of non-media information sources also has a direct impact on the future use of mass media information sources for future tourist trip planning, as well as an indirect impact through expectations fulfillment. More specifically, the main determinants of expectations fulfillment of local infrastructure are commercial brochures, travel agents and internet; expectations fulfillment of entertainment structures is affected by institutional brochures, travel agents and the internet; future use of mass media sources is influenced by expectations fulfillment of local infrastructure and entertainment structures; this factor is also influenced by past use of institutional brochures and the internet. Discussion centers on the implications of this model to theory and managerial development of tourism and services strategies. Directions for future research are also presented. |
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The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillmentServices marketingTourismInformation sourcesMass mediaAn empirical study of 350 tourists reveals that using non-media information sources for planning tourist trips influences expectations fulfillment. The use of non-media information sources also has a direct impact on the future use of mass media information sources for future tourist trip planning, as well as an indirect impact through expectations fulfillment. More specifically, the main determinants of expectations fulfillment of local infrastructure are commercial brochures, travel agents and internet; expectations fulfillment of entertainment structures is affected by institutional brochures, travel agents and the internet; future use of mass media sources is influenced by expectations fulfillment of local infrastructure and entertainment structures; this factor is also influenced by past use of institutional brochures and the internet. Discussion centers on the implications of this model to theory and managerial development of tourism and services strategies. Directions for future research are also presented.This research was funded by a research grant from BOLSA NOVA FORUM to Luis Filipe Lages. An early version of this paper was finalist for best paper award at the EuroChrie 2004 (Turkey) conference. The authors acknowledge the three anonymous reviewers for their feedback on previous versions of the article as well as the comments on earlier versions of the manuscript from reviewers and participants the EuroChrie 2004 (Turkey) conference, 10th International Conference on Corporate and Marketing Communications 2005 (Cyprus), Theoretical Advances in Tourism Economics, 2005 (Portugal) and Fourth International Conference—Iberoamerican & Academy of Management, 2005 (Portugal).Repositório Científico do Instituto Politécnico de ViseuSeabra, CláudiaAbrantes, José LuísLages, Luis Filipe2016-02-26T08:46:14Z20072007-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.19/3093engSeabra, C.; Abrantes J.L. & Lages, L.F. (2007), “The impact of external information sources in expectations, formation and future use of media”. Tourism Management, 28(6): 1541-1554.10.1016/j.tourman.2007.02.008info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-01-16T15:26:20Zoai:repositorio.ipv.pt:10400.19/3093Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:42:07.301740Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment |
title |
The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment |
spellingShingle |
The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment Seabra, Cláudia Services marketing Tourism Information sources Mass media |
title_short |
The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment |
title_full |
The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment |
title_fullStr |
The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment |
title_full_unstemmed |
The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment |
title_sort |
The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment |
author |
Seabra, Cláudia |
author_facet |
Seabra, Cláudia Abrantes, José Luís Lages, Luis Filipe |
author_role |
author |
author2 |
Abrantes, José Luís Lages, Luis Filipe |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Repositório Científico do Instituto Politécnico de Viseu |
dc.contributor.author.fl_str_mv |
Seabra, Cláudia Abrantes, José Luís Lages, Luis Filipe |
dc.subject.por.fl_str_mv |
Services marketing Tourism Information sources Mass media |
topic |
Services marketing Tourism Information sources Mass media |
description |
An empirical study of 350 tourists reveals that using non-media information sources for planning tourist trips influences expectations fulfillment. The use of non-media information sources also has a direct impact on the future use of mass media information sources for future tourist trip planning, as well as an indirect impact through expectations fulfillment. More specifically, the main determinants of expectations fulfillment of local infrastructure are commercial brochures, travel agents and internet; expectations fulfillment of entertainment structures is affected by institutional brochures, travel agents and the internet; future use of mass media sources is influenced by expectations fulfillment of local infrastructure and entertainment structures; this factor is also influenced by past use of institutional brochures and the internet. Discussion centers on the implications of this model to theory and managerial development of tourism and services strategies. Directions for future research are also presented. |
publishDate |
2007 |
dc.date.none.fl_str_mv |
2007 2007-01-01T00:00:00Z 2016-02-26T08:46:14Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.19/3093 |
url |
http://hdl.handle.net/10400.19/3093 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Seabra, C.; Abrantes J.L. & Lages, L.F. (2007), “The impact of external information sources in expectations, formation and future use of media”. Tourism Management, 28(6): 1541-1554. 10.1016/j.tourman.2007.02.008 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
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application/pdf |
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reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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