An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunities

Detalhes bibliográficos
Autor(a) principal: Murtinha, Beatriz Isabel Martins
Data de Publicação: 2018
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/38196
Resumo: The present Work Project shows how Operations Processes can be relevant regarding the way the service is delivered creating value through customer experience. The project purpose is to analyze the overall Operation Process in a customer-focused approach and suggest Outsourcing opportunities that will allow the operational worker to focus on offer a personalized service to each customer. Through this paper was conducted a Service Blueprinting process approach and optimization suggestions were made for process standardization. In conclusion, the decision falls on Outsourcing the support processes fully justified and supported with several arguments.
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spelling An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunitiesOperation processOutsourcingService blueprintingIndie campersDomínio/Área Científica::Ciências Sociais::Economia e GestãoThe present Work Project shows how Operations Processes can be relevant regarding the way the service is delivered creating value through customer experience. The project purpose is to analyze the overall Operation Process in a customer-focused approach and suggest Outsourcing opportunities that will allow the operational worker to focus on offer a personalized service to each customer. Through this paper was conducted a Service Blueprinting process approach and optimization suggestions were made for process standardization. In conclusion, the decision falls on Outsourcing the support processes fully justified and supported with several arguments.Baganha, ManuelLeitão, AndréRUNMurtinha, Beatriz Isabel Martins2021-01-20T01:30:15Z2018-01-202018-01-20T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/38196TID:201864681enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:21:10Zoai:run.unl.pt:10362/38196Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:30:59.055569Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunities
title An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunities
spellingShingle An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunities
Murtinha, Beatriz Isabel Martins
Operation process
Outsourcing
Service blueprinting
Indie campers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunities
title_full An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunities
title_fullStr An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunities
title_full_unstemmed An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunities
title_sort An internship at Indie campers- operation processes standardization and analysis of outsourcing Ooutsourcing opportunities
author Murtinha, Beatriz Isabel Martins
author_facet Murtinha, Beatriz Isabel Martins
author_role author
dc.contributor.none.fl_str_mv Baganha, Manuel
Leitão, André
RUN
dc.contributor.author.fl_str_mv Murtinha, Beatriz Isabel Martins
dc.subject.por.fl_str_mv Operation process
Outsourcing
Service blueprinting
Indie campers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Operation process
Outsourcing
Service blueprinting
Indie campers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description The present Work Project shows how Operations Processes can be relevant regarding the way the service is delivered creating value through customer experience. The project purpose is to analyze the overall Operation Process in a customer-focused approach and suggest Outsourcing opportunities that will allow the operational worker to focus on offer a personalized service to each customer. Through this paper was conducted a Service Blueprinting process approach and optimization suggestions were made for process standardization. In conclusion, the decision falls on Outsourcing the support processes fully justified and supported with several arguments.
publishDate 2018
dc.date.none.fl_str_mv 2018-01-20
2018-01-20T00:00:00Z
2021-01-20T01:30:15Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/38196
TID:201864681
url http://hdl.handle.net/10362/38196
identifier_str_mv TID:201864681
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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