Quality of working life and engagement in an evolving hospitality subsector: The case of hostels

Detalhes bibliográficos
Autor(a) principal: Lehtinen, Tiia Annika
Data de Publicação: 2013
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/7639
Resumo: Hostels’ competitiveness relies strongly on the unique genuineness in service and thus counts on employees that are actively creating a social and welcoming environment, while at the same time caring about the company. However, the trend of hostels becoming more upscale might compromise the genuineness in service as the employees face pressure to become more normative. Retaining employees that care about the company (e.g. positive voice behavior) implies engaging them and also providing high quality of working life, particularly with a room to be creative. Taking these variables as central in dealing with the current trends in the hostel industry, we tested a model with a sample of 98 employees from Lisbon hostels, in which engagement mediates the relation between quality of working life and voice behavior. Findings support the hypothesized model showing that one of the work engagement dimensions (dedication) fully mediates the relation between quality of working life (creativity) and voice.
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spelling Quality of working life and engagement in an evolving hospitality subsector: The case of hostelsHostelsHospitality industryQuality of working lifeBackpackersHotelariaQualidade da vida no trabalhoHostels’ competitiveness relies strongly on the unique genuineness in service and thus counts on employees that are actively creating a social and welcoming environment, while at the same time caring about the company. However, the trend of hostels becoming more upscale might compromise the genuineness in service as the employees face pressure to become more normative. Retaining employees that care about the company (e.g. positive voice behavior) implies engaging them and also providing high quality of working life, particularly with a room to be creative. Taking these variables as central in dealing with the current trends in the hostel industry, we tested a model with a sample of 98 employees from Lisbon hostels, in which engagement mediates the relation between quality of working life and voice behavior. Findings support the hypothesized model showing that one of the work engagement dimensions (dedication) fully mediates the relation between quality of working life (creativity) and voice.A competitividade dos hosteis assenta fortemente na genuinidade do serviço e em contar com colaboradores que criam ativamente um ambiente acolhedor e social ao mesmo tempo que se preocupam com a empresa. Contudo, a tendência observada de oferecer serviços superiores e mais sofisticados pressionam o comportamento dos colaboradores para se tornarem mais normativos, o que pode comprometer a genuinidade que os caracteriza. Reter colaboradores que se preocupam com a empresa (e.g. com comportamento de voz positiva) implica envolvê-los no trabalho, e prover uma elevada qualidade de vida no trabalho, especialmente um espaço para serem criativos. Tomando estas variáveis como centrais para lidar com as tendências atuais nos hosteis, testámos um modelo, com uma amostra de 98 colaboradores de hosteis em Lisboa, no qual o envolvimento no trabalho medeia a relação entre a qualidade de vida no trabalho e o comportamento de voz. Os resultados corroboram o modelo hipotetizado mostrando que uma das dimensões do envolvimento (dedicação) medeia totalmente a relação entre a qualidade de vida no trabalho (criatividade) e o comportamento de voz.2014-06-25T10:15:07Z2013-01-01T00:00:00Z20132013-07info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/octet-streamhttp://hdl.handle.net/10071/7639TID:201038846engLehtinen, Tiia Annikainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:54:39Zoai:repositorio.iscte-iul.pt:10071/7639Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:27:38.626681Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Quality of working life and engagement in an evolving hospitality subsector: The case of hostels
title Quality of working life and engagement in an evolving hospitality subsector: The case of hostels
spellingShingle Quality of working life and engagement in an evolving hospitality subsector: The case of hostels
Lehtinen, Tiia Annika
Hostels
Hospitality industry
Quality of working life
Backpackers
Hotelaria
Qualidade da vida no trabalho
title_short Quality of working life and engagement in an evolving hospitality subsector: The case of hostels
title_full Quality of working life and engagement in an evolving hospitality subsector: The case of hostels
title_fullStr Quality of working life and engagement in an evolving hospitality subsector: The case of hostels
title_full_unstemmed Quality of working life and engagement in an evolving hospitality subsector: The case of hostels
title_sort Quality of working life and engagement in an evolving hospitality subsector: The case of hostels
author Lehtinen, Tiia Annika
author_facet Lehtinen, Tiia Annika
author_role author
dc.contributor.author.fl_str_mv Lehtinen, Tiia Annika
dc.subject.por.fl_str_mv Hostels
Hospitality industry
Quality of working life
Backpackers
Hotelaria
Qualidade da vida no trabalho
topic Hostels
Hospitality industry
Quality of working life
Backpackers
Hotelaria
Qualidade da vida no trabalho
description Hostels’ competitiveness relies strongly on the unique genuineness in service and thus counts on employees that are actively creating a social and welcoming environment, while at the same time caring about the company. However, the trend of hostels becoming more upscale might compromise the genuineness in service as the employees face pressure to become more normative. Retaining employees that care about the company (e.g. positive voice behavior) implies engaging them and also providing high quality of working life, particularly with a room to be creative. Taking these variables as central in dealing with the current trends in the hostel industry, we tested a model with a sample of 98 employees from Lisbon hostels, in which engagement mediates the relation between quality of working life and voice behavior. Findings support the hypothesized model showing that one of the work engagement dimensions (dedication) fully mediates the relation between quality of working life (creativity) and voice.
publishDate 2013
dc.date.none.fl_str_mv 2013-01-01T00:00:00Z
2013
2013-07
2014-06-25T10:15:07Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/7639
TID:201038846
url http://hdl.handle.net/10071/7639
identifier_str_mv TID:201038846
dc.language.iso.fl_str_mv eng
language eng
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instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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