The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?

Detalhes bibliográficos
Autor(a) principal: Manatos, Maria J.
Data de Publicação: 2017
Outros Autores: Sarrico, Cláudia S., Rosa, Maria J.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.5/27470
Resumo: Purpose The authors’ thesis statement is that the literature on quality management in higher education is evolving towards an idea of integration. Considering Part 1 of the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) (ENQA, 2009) to be a framework for the implementation of quality management practices in universities, the purpose of this paper is to understand whether the ESG represent a truly integrated quality management model. Design/methodology/approach The authors analyse the content of the ESG taking into account three levels of analysis: the process level, the organisational level and the quality management principles level. Findings The analysis shows that the ESG are a quality management model, covering different processes, organisational levels and quality management principles. This is despite not being a truly integrated quality management model. Indeed, the ESG are mainly focussed on teaching and learning and on support processes, neglecting other processes of universities, such as research and scholarship and the third mission. In addition, they leave aside quality management principles more directly linked with a systemic and holistic approach to quality, such as the system approach principle. Originality/value The paper presents a new analysis of a much discussed quality management model for higher education. It explores the ESG in the light of the concept of integration, discussed according to a new framework of analysis. It also highlights the importance of a broader reflection on these standards and of their integration in the management systems of institutions.
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spelling The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?Quality managementIntegrationHigher educationESGPurpose The authors’ thesis statement is that the literature on quality management in higher education is evolving towards an idea of integration. Considering Part 1 of the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) (ENQA, 2009) to be a framework for the implementation of quality management practices in universities, the purpose of this paper is to understand whether the ESG represent a truly integrated quality management model. Design/methodology/approach The authors analyse the content of the ESG taking into account three levels of analysis: the process level, the organisational level and the quality management principles level. Findings The analysis shows that the ESG are a quality management model, covering different processes, organisational levels and quality management principles. This is despite not being a truly integrated quality management model. Indeed, the ESG are mainly focussed on teaching and learning and on support processes, neglecting other processes of universities, such as research and scholarship and the third mission. In addition, they leave aside quality management principles more directly linked with a systemic and holistic approach to quality, such as the system approach principle. Originality/value The paper presents a new analysis of a much discussed quality management model for higher education. It explores the ESG in the light of the concept of integration, discussed according to a new framework of analysis. It also highlights the importance of a broader reflection on these standards and of their integration in the management systems of institutions.Emerald PublishingRepositório da Universidade de LisboaManatos, Maria J.Sarrico, Cláudia S.Rosa, Maria J.2023-03-17T14:04:16Z20172017-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/27470engManatos, Maria J., Cláudia S. Sarrico e Maria J. Rosa (2017), "The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?", The TQM Journal, 29(2): 342-356. https://doi.org/10.1108/TQM-01-2016-00091754-273110.1108/TQM-01-2016-0009info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-19T01:32:21Zoai:www.repository.utl.pt:10400.5/27470Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:42:53.493019Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?
title The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?
spellingShingle The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?
Manatos, Maria J.
Quality management
Integration
Higher education
ESG
title_short The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?
title_full The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?
title_fullStr The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?
title_full_unstemmed The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?
title_sort The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?
author Manatos, Maria J.
author_facet Manatos, Maria J.
Sarrico, Cláudia S.
Rosa, Maria J.
author_role author
author2 Sarrico, Cláudia S.
Rosa, Maria J.
author2_role author
author
dc.contributor.none.fl_str_mv Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Manatos, Maria J.
Sarrico, Cláudia S.
Rosa, Maria J.
dc.subject.por.fl_str_mv Quality management
Integration
Higher education
ESG
topic Quality management
Integration
Higher education
ESG
description Purpose The authors’ thesis statement is that the literature on quality management in higher education is evolving towards an idea of integration. Considering Part 1 of the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) (ENQA, 2009) to be a framework for the implementation of quality management practices in universities, the purpose of this paper is to understand whether the ESG represent a truly integrated quality management model. Design/methodology/approach The authors analyse the content of the ESG taking into account three levels of analysis: the process level, the organisational level and the quality management principles level. Findings The analysis shows that the ESG are a quality management model, covering different processes, organisational levels and quality management principles. This is despite not being a truly integrated quality management model. Indeed, the ESG are mainly focussed on teaching and learning and on support processes, neglecting other processes of universities, such as research and scholarship and the third mission. In addition, they leave aside quality management principles more directly linked with a systemic and holistic approach to quality, such as the system approach principle. Originality/value The paper presents a new analysis of a much discussed quality management model for higher education. It explores the ESG in the light of the concept of integration, discussed according to a new framework of analysis. It also highlights the importance of a broader reflection on these standards and of their integration in the management systems of institutions.
publishDate 2017
dc.date.none.fl_str_mv 2017
2017-01-01T00:00:00Z
2023-03-17T14:04:16Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.5/27470
url http://hdl.handle.net/10400.5/27470
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Manatos, Maria J., Cláudia S. Sarrico e Maria J. Rosa (2017), "The European standards and guidelines for internal quality assurance: an integrative approach to quality management in higher education?", The TQM Journal, 29(2): 342-356. https://doi.org/10.1108/TQM-01-2016-0009
1754-2731
10.1108/TQM-01-2016-0009
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Emerald Publishing
publisher.none.fl_str_mv Emerald Publishing
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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