The integration of quality management in higher education institutions : a systematic literature review
Autor(a) principal: | |
---|---|
Data de Publicação: | 2017 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.5/27471 |
Resumo: | This paper presents the results of a systematic literature review showing how the literature on quality management (QM) in higher education (HE) has evolved. As a first contribution, this work presents a systematic breakdown of research in the field of HE quality management. Its second and most innovative contribution is its coverage of the process of introducing quality management into institutions’ global management systems. Theoretically, we believe this second point to be a general trend in the evolution of the quality management literature, and empirically it represents a trend for quality management principles and practices in governance and management systems of higher education institutions (HEIs). The literature was analysed by distinguishing three main levels in HEIs: a process level, an organisational level, and, since our focus is specifically on the field of quality management, a quality management principles level. Overall, this paper concludes that integration at the three levels of analysis is strong. Moreover, we were able to identify a trend towards the development of holistic and comprehensive quality management approaches both in conceptual and empirical research studies. |
id |
RCAP_0d391dbaef2b301fe0d6d0db6e77bf64 |
---|---|
oai_identifier_str |
oai:www.repository.utl.pt:10400.5/27471 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
The integration of quality management in higher education institutions : a systematic literature reviewquality managementhigher educationintegrationliterature reviewThis paper presents the results of a systematic literature review showing how the literature on quality management (QM) in higher education (HE) has evolved. As a first contribution, this work presents a systematic breakdown of research in the field of HE quality management. Its second and most innovative contribution is its coverage of the process of introducing quality management into institutions’ global management systems. Theoretically, we believe this second point to be a general trend in the evolution of the quality management literature, and empirically it represents a trend for quality management principles and practices in governance and management systems of higher education institutions (HEIs). The literature was analysed by distinguishing three main levels in HEIs: a process level, an organisational level, and, since our focus is specifically on the field of quality management, a quality management principles level. Overall, this paper concludes that integration at the three levels of analysis is strong. Moreover, we were able to identify a trend towards the development of holistic and comprehensive quality management approaches both in conceptual and empirical research studies.Taylor & FrancisRepositório da Universidade de LisboaManatos, Maria J.Sarrico, Cláudia S.Rosa, Maria J.2023-03-17T14:14:59Z20172017-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/27471engManatos, Maria J., Cláudia S. Sarrico e Maria J. Rosa (2017). The integration of quality management in higher education institutions : a systematic literature review. Total Quality Management & Business Excellence, 28(1): 159-175. https://doi.org/10.1080/14783363.2015.105018010.1080/14783363.2015.1050180info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-19T01:32:22Zoai:www.repository.utl.pt:10400.5/27471Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:42:53.548050Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The integration of quality management in higher education institutions : a systematic literature review |
title |
The integration of quality management in higher education institutions : a systematic literature review |
spellingShingle |
The integration of quality management in higher education institutions : a systematic literature review Manatos, Maria J. quality management higher education integration literature review |
title_short |
The integration of quality management in higher education institutions : a systematic literature review |
title_full |
The integration of quality management in higher education institutions : a systematic literature review |
title_fullStr |
The integration of quality management in higher education institutions : a systematic literature review |
title_full_unstemmed |
The integration of quality management in higher education institutions : a systematic literature review |
title_sort |
The integration of quality management in higher education institutions : a systematic literature review |
author |
Manatos, Maria J. |
author_facet |
Manatos, Maria J. Sarrico, Cláudia S. Rosa, Maria J. |
author_role |
author |
author2 |
Sarrico, Cláudia S. Rosa, Maria J. |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
Manatos, Maria J. Sarrico, Cláudia S. Rosa, Maria J. |
dc.subject.por.fl_str_mv |
quality management higher education integration literature review |
topic |
quality management higher education integration literature review |
description |
This paper presents the results of a systematic literature review showing how the literature on quality management (QM) in higher education (HE) has evolved. As a first contribution, this work presents a systematic breakdown of research in the field of HE quality management. Its second and most innovative contribution is its coverage of the process of introducing quality management into institutions’ global management systems. Theoretically, we believe this second point to be a general trend in the evolution of the quality management literature, and empirically it represents a trend for quality management principles and practices in governance and management systems of higher education institutions (HEIs). The literature was analysed by distinguishing three main levels in HEIs: a process level, an organisational level, and, since our focus is specifically on the field of quality management, a quality management principles level. Overall, this paper concludes that integration at the three levels of analysis is strong. Moreover, we were able to identify a trend towards the development of holistic and comprehensive quality management approaches both in conceptual and empirical research studies. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017 2017-01-01T00:00:00Z 2023-03-17T14:14:59Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.5/27471 |
url |
http://hdl.handle.net/10400.5/27471 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Manatos, Maria J., Cláudia S. Sarrico e Maria J. Rosa (2017). The integration of quality management in higher education institutions : a systematic literature review. Total Quality Management & Business Excellence, 28(1): 159-175. https://doi.org/10.1080/14783363.2015.1050180 10.1080/14783363.2015.1050180 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Taylor & Francis |
publisher.none.fl_str_mv |
Taylor & Francis |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799131514984726528 |