Satisfaction with the preoperative outpatient cataract surgery nursing consultation

• Autor(a) principal: Ferreira,Ana
• Data de Publicação: 2022
• Outros Autores: Marques,Fernanda, Príncipe,Fernanda, Mota,Liliana, Cardoso,Manuela, Vieira,Rui
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://scielo.pt/scielo.php?script=sci_arttext&pid=S0873-30152022000300055
• topic: preoperative nursing; consultation; cataract; satisfaction

Abstract Introduction: The increase in the average life expectancy of the Portuguese population leads to the appearance of cataracts and, consequently, to surgical intervention to solve this problem. Objective: to identify customer satisfaction with the preoperative outpatient cataract surgery nursing consultation. Methods: Quantitative, descriptive and exploratory study. The non-probabilistic convenience sample consisted of 348 clients who had a preoperative Nursing consultation and operated between January 1 and December 31, 2019. Data collection was carried out using a structured interview, by completing a form, Likert scale (via telephone). Results: The results show an overall average for the questions asked, which is situated at 3.73, which represents a degree of satisfaction of 93.73%. In this way, the results demonstrate a degree of extreme satisfaction. Conclusion: All the information transmitted to the client becomes extremely important, both pre- and post-operatively, to ensure the success of the surgery and contribute to customer satisfaction.