Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana Group

Detalhes bibliográficos
Autor(a) principal: Marques, Beatriz Gomes
Data de Publicação: 2015
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/15480
Resumo: Traditional approaches to evaluate performance in hotels, have mainly used financial measures. Building on Speckbacher et al. (2003), this Work Project aims to design and propose a Balanced Scorecard Type II as a performance measurement/management system for the hospitality industry based on data collected at the Luxury Brand Hotels of Pestana Group. The main contribution is to better align the vision, strategy and financial and non-financial performance measures in this category of hotels, in particular those of Pestana Group, and by doing so, lead their managers to focus on what is really critical and, consequently improve the overall performance.
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spelling Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana GroupBalanced scorecardLuxury brand hotelsPerformanceKPI'sPestana GroupDomínio/Área Científica::Ciências Sociais::Economia e GestãoTraditional approaches to evaluate performance in hotels, have mainly used financial measures. Building on Speckbacher et al. (2003), this Work Project aims to design and propose a Balanced Scorecard Type II as a performance measurement/management system for the hospitality industry based on data collected at the Luxury Brand Hotels of Pestana Group. The main contribution is to better align the vision, strategy and financial and non-financial performance measures in this category of hotels, in particular those of Pestana Group, and by doing so, lead their managers to focus on what is really critical and, consequently improve the overall performance.Cruz, InêsRUNMarques, Beatriz Gomes2017-01-30T01:30:08Z2015-012015-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/pdfhttp://hdl.handle.net/10362/15480TID:201528177enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T03:51:35Zoai:run.unl.pt:10362/15480Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:22:33.418360Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana Group
title Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana Group
spellingShingle Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana Group
Marques, Beatriz Gomes
Balanced scorecard
Luxury brand hotels
Performance
KPI's
Pestana Group
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana Group
title_full Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana Group
title_fullStr Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana Group
title_full_unstemmed Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana Group
title_sort Key performance indicators and the balanced scorecard at the Luxury Brand Hotels of Pestana Group
author Marques, Beatriz Gomes
author_facet Marques, Beatriz Gomes
author_role author
dc.contributor.none.fl_str_mv Cruz, Inês
RUN
dc.contributor.author.fl_str_mv Marques, Beatriz Gomes
dc.subject.por.fl_str_mv Balanced scorecard
Luxury brand hotels
Performance
KPI's
Pestana Group
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Balanced scorecard
Luxury brand hotels
Performance
KPI's
Pestana Group
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description Traditional approaches to evaluate performance in hotels, have mainly used financial measures. Building on Speckbacher et al. (2003), this Work Project aims to design and propose a Balanced Scorecard Type II as a performance measurement/management system for the hospitality industry based on data collected at the Luxury Brand Hotels of Pestana Group. The main contribution is to better align the vision, strategy and financial and non-financial performance measures in this category of hotels, in particular those of Pestana Group, and by doing so, lead their managers to focus on what is really critical and, consequently improve the overall performance.
publishDate 2015
dc.date.none.fl_str_mv 2015-01
2015-01-01T00:00:00Z
2017-01-30T01:30:08Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/15480
TID:201528177
url http://hdl.handle.net/10362/15480
identifier_str_mv TID:201528177
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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