The motivation for ISO 9000 certification: a multivariate predictive approach

Detalhes bibliográficos
Autor(a) principal: Texeira Fernandes Justino, Maria Do Rosário
Data de Publicação: 2022
Outros Autores: Almaça, José Figueiredo, Texeira Quirós, Joaquín, Antunes, Marina Godinho, Mucharreira, Pedro Ribeiro
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.21/15517
Resumo: Artigo publicado em revista científica internacional
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spelling The motivation for ISO 9000 certification: a multivariate predictive approachQualityISO9000TQMLogistic regressionDecision treeArtigo publicado em revista científica internacionalOur empirical study compares the responses provided by certified and non-certified companies using multivariate predictive models. Conceptually, there is a subtle difference between comparing questionnaire responses with T-tests and multivariate predictive models. The former should be employed when we conjecture that certification conducts to different responses to the questionnaire; the latter should be used when we believe that the respondent’s perception on the intensity with which quality practices are implemented in their firms is a predictor of certification. That is, rather than asking whether certified companies provide responses that are statistically different from those provided by non-certified companies, we try to understand which of these responses predict, or are associated to the likelihood of the firm being certified. Using a multivariate approach, we identify the set of questionnaire items that are statistically associated to this likelihood, after we control for other items. We consider two types of multivariate models. First, we implement a parametric logistic regression model. Then, because an incorrect specification of the expected value of the dependent variable in the logistic model may lead to incorrect inferences, we also implement a nonparametric decision tree model. It is shown that companies in which the respondent manifests greater concern with respect to the increased competition due to globalization, the motivation of employees, and strategic planning have higher likelihood of being certified. Using a questionnaire answered by a sample of certified companies and a control sample of companies which have not been certified, we show that T-tests and multivariate models provide different insights. According to the T-tests, most responses are significantly different whether they are provided by certified or non-certified companies. On the other hand, the logistic regression model suggests that only three questionnaire items are statistically significant in predicting if a firm is certified or not. The decision tree model indicates that a fourth item also explains the likelihood of certification.Crimson PublishersRCIPLTexeira Fernandes Justino, Maria Do RosárioAlmaça, José FigueiredoTexeira Quirós, JoaquínAntunes, Marina GodinhoMucharreira, Pedro Ribeiro2023-02-09T12:43:55Z2022-09-262022-09-26T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.21/15517engJustino, M. R., Almaça, J., Texeira-Quirós, J., Antunes, M. G., & Mucharreira, P. R. (2022). The Motivation for ISO 9000 Certification: A Multivariate Predictive Approach. Strategies in Accounting and Management, 3(5). 000571. ISSN: 2770-6648.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-08-03T10:13:09Zoai:repositorio.ipl.pt:10400.21/15517Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T20:23:10.610772Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The motivation for ISO 9000 certification: a multivariate predictive approach
title The motivation for ISO 9000 certification: a multivariate predictive approach
spellingShingle The motivation for ISO 9000 certification: a multivariate predictive approach
Texeira Fernandes Justino, Maria Do Rosário
Quality
ISO9000
TQM
Logistic regression
Decision tree
title_short The motivation for ISO 9000 certification: a multivariate predictive approach
title_full The motivation for ISO 9000 certification: a multivariate predictive approach
title_fullStr The motivation for ISO 9000 certification: a multivariate predictive approach
title_full_unstemmed The motivation for ISO 9000 certification: a multivariate predictive approach
title_sort The motivation for ISO 9000 certification: a multivariate predictive approach
author Texeira Fernandes Justino, Maria Do Rosário
author_facet Texeira Fernandes Justino, Maria Do Rosário
Almaça, José Figueiredo
Texeira Quirós, Joaquín
Antunes, Marina Godinho
Mucharreira, Pedro Ribeiro
author_role author
author2 Almaça, José Figueiredo
Texeira Quirós, Joaquín
Antunes, Marina Godinho
Mucharreira, Pedro Ribeiro
author2_role author
author
author
author
dc.contributor.none.fl_str_mv RCIPL
dc.contributor.author.fl_str_mv Texeira Fernandes Justino, Maria Do Rosário
Almaça, José Figueiredo
Texeira Quirós, Joaquín
Antunes, Marina Godinho
Mucharreira, Pedro Ribeiro
dc.subject.por.fl_str_mv Quality
ISO9000
TQM
Logistic regression
Decision tree
topic Quality
ISO9000
TQM
Logistic regression
Decision tree
description Artigo publicado em revista científica internacional
publishDate 2022
dc.date.none.fl_str_mv 2022-09-26
2022-09-26T00:00:00Z
2023-02-09T12:43:55Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.21/15517
url http://hdl.handle.net/10400.21/15517
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Justino, M. R., Almaça, J., Texeira-Quirós, J., Antunes, M. G., & Mucharreira, P. R. (2022). The Motivation for ISO 9000 Certification: A Multivariate Predictive Approach. Strategies in Accounting and Management, 3(5). 000571. ISSN: 2770-6648.
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Crimson Publishers
publisher.none.fl_str_mv Crimson Publishers
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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