The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://repositorio.inesctec.pt/handle/123456789/6175 http://dx.doi.org/10.1177/1094670516680033 |
Resumo: | As technology innovation rapidly changes service experiences, service designers need to leverage technology and orchestrate complex service systems to create innovative services while enabling seamless customer experiences. Service design builds upon contributions from multiple fields, including management, information technology, and interaction design. Still, more integration to leverage the role of technology for service innovation is needed. This article integrates these two service design perspectives, management and interaction design, into an interdisciplinary methodthe Management and INteraction Design for Service (MINDS). Using a design science research approach, MINDS synthesizes management perspective models, which focus on creating new value propositions and orchestrating multiple service interfaces, with interaction design perspective models, which focus on technology usage and its surrounding context. This article presents applications of the MINDS method in two different service industries (media and health care) to demonstrate how MINDS enables creating innovative technology-enabled services and advances interdisciplinary service research. |
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The MINDS Method: Integrating Management and Interaction Design Perspectives for Service DesignAs technology innovation rapidly changes service experiences, service designers need to leverage technology and orchestrate complex service systems to create innovative services while enabling seamless customer experiences. Service design builds upon contributions from multiple fields, including management, information technology, and interaction design. Still, more integration to leverage the role of technology for service innovation is needed. This article integrates these two service design perspectives, management and interaction design, into an interdisciplinary methodthe Management and INteraction Design for Service (MINDS). Using a design science research approach, MINDS synthesizes management perspective models, which focus on creating new value propositions and orchestrating multiple service interfaces, with interaction design perspective models, which focus on technology usage and its surrounding context. This article presents applications of the MINDS method in two different service industries (media and health care) to demonstrate how MINDS enables creating innovative technology-enabled services and advances interdisciplinary service research.2018-01-15T15:51:48Z2017-01-01T00:00:00Z2017info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://repositorio.inesctec.pt/handle/123456789/6175http://dx.doi.org/10.1177/1094670516680033engJorge Daniel TeixeiraLia PatrícioHuang,KHFisk,RPNobrega,LConstantine,Linfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-05-15T10:20:43Zoai:repositorio.inesctec.pt:123456789/6175Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:53:32.894680Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design |
title |
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design |
spellingShingle |
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design Jorge Daniel Teixeira |
title_short |
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design |
title_full |
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design |
title_fullStr |
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design |
title_full_unstemmed |
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design |
title_sort |
The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design |
author |
Jorge Daniel Teixeira |
author_facet |
Jorge Daniel Teixeira Lia Patrício Huang,KH Fisk,RP Nobrega,L Constantine,L |
author_role |
author |
author2 |
Lia Patrício Huang,KH Fisk,RP Nobrega,L Constantine,L |
author2_role |
author author author author author |
dc.contributor.author.fl_str_mv |
Jorge Daniel Teixeira Lia Patrício Huang,KH Fisk,RP Nobrega,L Constantine,L |
description |
As technology innovation rapidly changes service experiences, service designers need to leverage technology and orchestrate complex service systems to create innovative services while enabling seamless customer experiences. Service design builds upon contributions from multiple fields, including management, information technology, and interaction design. Still, more integration to leverage the role of technology for service innovation is needed. This article integrates these two service design perspectives, management and interaction design, into an interdisciplinary methodthe Management and INteraction Design for Service (MINDS). Using a design science research approach, MINDS synthesizes management perspective models, which focus on creating new value propositions and orchestrating multiple service interfaces, with interaction design perspective models, which focus on technology usage and its surrounding context. This article presents applications of the MINDS method in two different service industries (media and health care) to demonstrate how MINDS enables creating innovative technology-enabled services and advances interdisciplinary service research. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-01-01T00:00:00Z 2017 2018-01-15T15:51:48Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://repositorio.inesctec.pt/handle/123456789/6175 http://dx.doi.org/10.1177/1094670516680033 |
url |
http://repositorio.inesctec.pt/handle/123456789/6175 http://dx.doi.org/10.1177/1094670516680033 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
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info:eu-repo/semantics/embargoedAccess |
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embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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