Process reengineering in an online gambling organization: an action research application in a portuguese company

Detalhes bibliográficos
Autor(a) principal: Pires, João Miguel Rodrigues
Data de Publicação: 2020
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/21698
Resumo: Online Gambling industry is exponentially growing in this decade and it is facing a significant attention in the literature. This development can be explained by the continuous Information Technologies progress that has been changing people behaviors, promoting new access to social media, gaming and also online gambling. This new trend has been facing constant changes in legal regulations that require an unique agility from organizations to adapt to these new requirements and still remain competitive. Process reengineering unveils the main methodologies and tools to sustain this tenacity to adapt in long-term perspective, by promoting a continuous improvement culture. Lean, as a major player in these methodologies, supports this agility, by implementing processes best practices to thrive this change and achieve competitive advantage. This research objective is to comprehend how these two universes can be connected to reveal how an online gambling organization can redefine its processes to achieve operational excellence and continuous improvement. This research provides a deep understanding how these methodologies previously mentioned can impact positively distinctive industries as online gambling.
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spelling Process reengineering in an online gambling organization: an action research application in a portuguese companyOnline gamblingProcess reengineeringLeanContinuous improvementApostas onlineReengenharia de processosMelhoria contínuaOnline Gambling industry is exponentially growing in this decade and it is facing a significant attention in the literature. This development can be explained by the continuous Information Technologies progress that has been changing people behaviors, promoting new access to social media, gaming and also online gambling. This new trend has been facing constant changes in legal regulations that require an unique agility from organizations to adapt to these new requirements and still remain competitive. Process reengineering unveils the main methodologies and tools to sustain this tenacity to adapt in long-term perspective, by promoting a continuous improvement culture. Lean, as a major player in these methodologies, supports this agility, by implementing processes best practices to thrive this change and achieve competitive advantage. This research objective is to comprehend how these two universes can be connected to reveal how an online gambling organization can redefine its processes to achieve operational excellence and continuous improvement. This research provides a deep understanding how these methodologies previously mentioned can impact positively distinctive industries as online gambling.A indústria de apostas online tem assistido a um crescimento exponencial nesta última década, o que tem suscitado um aumento de conteúdo académico sobre as temáticas desta indústria. Este desenvolvimento é explicado devido ao crescimento contínuo das tecnologias de informação que têm drasticamente modificado os hábitos comportamentais, promovendo o acesso às redes sociais, jogos e apostas online. Esta nova tendência tem impulsionado mudanças contínuas nos regulamentos legais que envolvem esta indústria, o que requer agilidade das empresas em se adaptarem a constantes mudanças na sua realidade e ainda assim se manterem competitivas. A reengenharia de processos compreende as principais metodologias e ferramentas para sustentar esta capacidade de adaptação das empresas no longo prazo, promovendo uma cultura de melhoria contínua. Lean desempenha um papel principal, suportando a implementação de melhores práticas nos processos, capacitando as empresas de agilidade na adaptação à mudança. O objetivo deste caso de estudo passa por ligar estes dois universos e assim perceber como uma empresa de apostas online pode redesenhar os seus processos com o objetivo de atingir a excelência operacional e melhoria contínua. Para atingir esse objetivo, este trabalho contém um suporte científico nos temas de reengenharia de processos, lean e melhoria contínua a serem considerados nas fases da metodologia que vão conduzir o caso de estudo. Este caso de estudo permite um conhecimento extensivo nas metodologias anteriormente mencionadas e como podem impactar positivamente uma indústria com características singulares como a indústria de apostas online.2021-01-29T18:47:47Z2020-12-14T00:00:00Z2020-12-142020-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10071/21698TID:202576140engPires, João Miguel Rodriguesinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T18:00:20Zoai:repositorio.iscte-iul.pt:10071/21698Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:31:57.548915Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Process reengineering in an online gambling organization: an action research application in a portuguese company
title Process reengineering in an online gambling organization: an action research application in a portuguese company
spellingShingle Process reengineering in an online gambling organization: an action research application in a portuguese company
Pires, João Miguel Rodrigues
Online gambling
Process reengineering
Lean
Continuous improvement
Apostas online
Reengenharia de processos
Melhoria contínua
title_short Process reengineering in an online gambling organization: an action research application in a portuguese company
title_full Process reengineering in an online gambling organization: an action research application in a portuguese company
title_fullStr Process reengineering in an online gambling organization: an action research application in a portuguese company
title_full_unstemmed Process reengineering in an online gambling organization: an action research application in a portuguese company
title_sort Process reengineering in an online gambling organization: an action research application in a portuguese company
author Pires, João Miguel Rodrigues
author_facet Pires, João Miguel Rodrigues
author_role author
dc.contributor.author.fl_str_mv Pires, João Miguel Rodrigues
dc.subject.por.fl_str_mv Online gambling
Process reengineering
Lean
Continuous improvement
Apostas online
Reengenharia de processos
Melhoria contínua
topic Online gambling
Process reengineering
Lean
Continuous improvement
Apostas online
Reengenharia de processos
Melhoria contínua
description Online Gambling industry is exponentially growing in this decade and it is facing a significant attention in the literature. This development can be explained by the continuous Information Technologies progress that has been changing people behaviors, promoting new access to social media, gaming and also online gambling. This new trend has been facing constant changes in legal regulations that require an unique agility from organizations to adapt to these new requirements and still remain competitive. Process reengineering unveils the main methodologies and tools to sustain this tenacity to adapt in long-term perspective, by promoting a continuous improvement culture. Lean, as a major player in these methodologies, supports this agility, by implementing processes best practices to thrive this change and achieve competitive advantage. This research objective is to comprehend how these two universes can be connected to reveal how an online gambling organization can redefine its processes to achieve operational excellence and continuous improvement. This research provides a deep understanding how these methodologies previously mentioned can impact positively distinctive industries as online gambling.
publishDate 2020
dc.date.none.fl_str_mv 2020-12-14T00:00:00Z
2020-12-14
2020-10
2021-01-29T18:47:47Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/21698
TID:202576140
url http://hdl.handle.net/10071/21698
identifier_str_mv TID:202576140
dc.language.iso.fl_str_mv eng
language eng
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dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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