Process reengineering in an online gambling organization: an action research application in a portuguese company
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/21698 |
Resumo: | Online Gambling industry is exponentially growing in this decade and it is facing a significant attention in the literature. This development can be explained by the continuous Information Technologies progress that has been changing people behaviors, promoting new access to social media, gaming and also online gambling. This new trend has been facing constant changes in legal regulations that require an unique agility from organizations to adapt to these new requirements and still remain competitive. Process reengineering unveils the main methodologies and tools to sustain this tenacity to adapt in long-term perspective, by promoting a continuous improvement culture. Lean, as a major player in these methodologies, supports this agility, by implementing processes best practices to thrive this change and achieve competitive advantage. This research objective is to comprehend how these two universes can be connected to reveal how an online gambling organization can redefine its processes to achieve operational excellence and continuous improvement. This research provides a deep understanding how these methodologies previously mentioned can impact positively distinctive industries as online gambling. |
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Process reengineering in an online gambling organization: an action research application in a portuguese companyOnline gamblingProcess reengineeringLeanContinuous improvementApostas onlineReengenharia de processosMelhoria contínuaOnline Gambling industry is exponentially growing in this decade and it is facing a significant attention in the literature. This development can be explained by the continuous Information Technologies progress that has been changing people behaviors, promoting new access to social media, gaming and also online gambling. This new trend has been facing constant changes in legal regulations that require an unique agility from organizations to adapt to these new requirements and still remain competitive. Process reengineering unveils the main methodologies and tools to sustain this tenacity to adapt in long-term perspective, by promoting a continuous improvement culture. Lean, as a major player in these methodologies, supports this agility, by implementing processes best practices to thrive this change and achieve competitive advantage. This research objective is to comprehend how these two universes can be connected to reveal how an online gambling organization can redefine its processes to achieve operational excellence and continuous improvement. This research provides a deep understanding how these methodologies previously mentioned can impact positively distinctive industries as online gambling.A indústria de apostas online tem assistido a um crescimento exponencial nesta última década, o que tem suscitado um aumento de conteúdo académico sobre as temáticas desta indústria. Este desenvolvimento é explicado devido ao crescimento contínuo das tecnologias de informação que têm drasticamente modificado os hábitos comportamentais, promovendo o acesso às redes sociais, jogos e apostas online. Esta nova tendência tem impulsionado mudanças contínuas nos regulamentos legais que envolvem esta indústria, o que requer agilidade das empresas em se adaptarem a constantes mudanças na sua realidade e ainda assim se manterem competitivas. A reengenharia de processos compreende as principais metodologias e ferramentas para sustentar esta capacidade de adaptação das empresas no longo prazo, promovendo uma cultura de melhoria contínua. Lean desempenha um papel principal, suportando a implementação de melhores práticas nos processos, capacitando as empresas de agilidade na adaptação à mudança. O objetivo deste caso de estudo passa por ligar estes dois universos e assim perceber como uma empresa de apostas online pode redesenhar os seus processos com o objetivo de atingir a excelência operacional e melhoria contínua. Para atingir esse objetivo, este trabalho contém um suporte científico nos temas de reengenharia de processos, lean e melhoria contínua a serem considerados nas fases da metodologia que vão conduzir o caso de estudo. Este caso de estudo permite um conhecimento extensivo nas metodologias anteriormente mencionadas e como podem impactar positivamente uma indústria com características singulares como a indústria de apostas online.2021-01-29T18:47:47Z2020-12-14T00:00:00Z2020-12-142020-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10071/21698TID:202576140engPires, João Miguel Rodriguesinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T18:00:20Zoai:repositorio.iscte-iul.pt:10071/21698Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:31:57.548915Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Process reengineering in an online gambling organization: an action research application in a portuguese company |
title |
Process reengineering in an online gambling organization: an action research application in a portuguese company |
spellingShingle |
Process reengineering in an online gambling organization: an action research application in a portuguese company Pires, João Miguel Rodrigues Online gambling Process reengineering Lean Continuous improvement Apostas online Reengenharia de processos Melhoria contínua |
title_short |
Process reengineering in an online gambling organization: an action research application in a portuguese company |
title_full |
Process reengineering in an online gambling organization: an action research application in a portuguese company |
title_fullStr |
Process reengineering in an online gambling organization: an action research application in a portuguese company |
title_full_unstemmed |
Process reengineering in an online gambling organization: an action research application in a portuguese company |
title_sort |
Process reengineering in an online gambling organization: an action research application in a portuguese company |
author |
Pires, João Miguel Rodrigues |
author_facet |
Pires, João Miguel Rodrigues |
author_role |
author |
dc.contributor.author.fl_str_mv |
Pires, João Miguel Rodrigues |
dc.subject.por.fl_str_mv |
Online gambling Process reengineering Lean Continuous improvement Apostas online Reengenharia de processos Melhoria contínua |
topic |
Online gambling Process reengineering Lean Continuous improvement Apostas online Reengenharia de processos Melhoria contínua |
description |
Online Gambling industry is exponentially growing in this decade and it is facing a significant attention in the literature. This development can be explained by the continuous Information Technologies progress that has been changing people behaviors, promoting new access to social media, gaming and also online gambling. This new trend has been facing constant changes in legal regulations that require an unique agility from organizations to adapt to these new requirements and still remain competitive. Process reengineering unveils the main methodologies and tools to sustain this tenacity to adapt in long-term perspective, by promoting a continuous improvement culture. Lean, as a major player in these methodologies, supports this agility, by implementing processes best practices to thrive this change and achieve competitive advantage. This research objective is to comprehend how these two universes can be connected to reveal how an online gambling organization can redefine its processes to achieve operational excellence and continuous improvement. This research provides a deep understanding how these methodologies previously mentioned can impact positively distinctive industries as online gambling. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-12-14T00:00:00Z 2020-12-14 2020-10 2021-01-29T18:47:47Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/21698 TID:202576140 |
url |
http://hdl.handle.net/10071/21698 |
identifier_str_mv |
TID:202576140 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134881430634496 |