Management accounting in hospitality: Case study in a Lisbon 5-star hotel

• Autor(a) principal: Paulino, Gonçalo António Lourenço
• Data de Publicação: 2022
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/28066
• topic: Controlo de gestão -- Management control; Management accounting; Balanced Scorecard --; Hospitality; Hotel industry; Contabilidade de gestão; Hospitalidade; Indústria hoteleira

In recent years, tourism has positioned as one of the industries with the highest growth rate, with a constant need for diversification, continuous improvement and focus on performance. The covid-19 pandemic has amplified the importance of a hotel management model focused on cost optimisation, never neglecting the role of human capital. In fact, maintaining guest satisfaction becomes more and more demanding given the existing competitiveness in the market. Hotels strive daily to become more efficient and profitable through an intelligent allocation of their resources. In general, hotel managers are increasingly keen to use accounting information accurately for planning, control, and decision-making. This makes them to use financial information associated with management support tools to the whole organisation can focus on improving performance. This study focuses primarily on the characterisation of the management control model in place at Corpo Santo Lisbon Historical Hotel. Based on the literature recommendations, it was proposed to update the model focused on the implementation of a balanced scorecard using performance indicators (KPIs). This study allows understanding how management accounting can serve the daily decision-making needs of a hotel. Management accounting makes extensive use of performance measurement techniques to support operations and strategic decisions. Therefore, it is recommended that this tool be incorporated in the continuous management of Portuguese hotels to promote their competitiveness and efficiency.