An evaluation of passenger satisfaction among users of Huambo airport in Angola
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/11328/4804 https://doi.org/10.3390/urbansci7020057 |
Resumo: | This study aimed to investigate the level of client satisfaction among airline passengers and other users of Huambo’s airport in Angola. A quantitative method was used, based on a questionnaire addressed to airline passengers on their trips to Huambo and their use of Huambo’s airport. This sample comprises 619 questionnaire answers. As a result of the study, it is possible to relate client satisfaction with the size of the aircraft in question and with the ease of booking a trip. On the contrary, clients become more dissatisfied when the cost of the trip is higher. An analysis of the degree of client satisfaction among airline passengers shows three categories: the waiting time and service at the airline office, the comfort during the trip, and the empathy of the cabin staff. This study is expected to be useful to show the preferences of the clients of this African airport. |
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An evaluation of passenger satisfaction among users of Huambo airport in AngolaAirline passenger satisfactionAirport user satisfactionHuambo airportAirline companiesThis study aimed to investigate the level of client satisfaction among airline passengers and other users of Huambo’s airport in Angola. A quantitative method was used, based on a questionnaire addressed to airline passengers on their trips to Huambo and their use of Huambo’s airport. This sample comprises 619 questionnaire answers. As a result of the study, it is possible to relate client satisfaction with the size of the aircraft in question and with the ease of booking a trip. On the contrary, clients become more dissatisfied when the cost of the trip is higher. An analysis of the degree of client satisfaction among airline passengers shows three categories: the waiting time and service at the airline office, the comfort during the trip, and the empathy of the cabin staff. This study is expected to be useful to show the preferences of the clients of this African airport.MDPI - Multidisciplinary Digital Publishing Institute2023-06-02T10:42:39Z2023-06-022023-06-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfRelógio, A. T., & Tavares, F. O. (2023). An evaluation of passenger satisfaction among users of Huambo airport in Angola. Urban Science, 7(2), 57, 1-15. https://doi.org/10.3390/urbansci7020057. Repositório Institucional UPT. http://hdl.handle.net/11328/4804http://hdl.handle.net/11328/4804Relógio, A. T., & Tavares, F. O. (2023). An evaluation of passenger satisfaction among users of Huambo airport in Angola. Urban Science, 7(2), 57, 1-15. https://doi.org/10.3390/urbansci7020057. Repositório Institucional UPT. http://hdl.handle.net/11328/4804http://hdl.handle.net/11328/4804https://doi.org/10.3390/urbansci7020057eng2413-8851https://www.mdpi.com/2413-8851/7/2/57http://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessRelógio, André TchoiaTavares, Fernando Oliveirareponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-16T02:13:54Zoai:repositorio.upt.pt:11328/4804Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:41:47.875652Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
An evaluation of passenger satisfaction among users of Huambo airport in Angola |
title |
An evaluation of passenger satisfaction among users of Huambo airport in Angola |
spellingShingle |
An evaluation of passenger satisfaction among users of Huambo airport in Angola Relógio, André Tchoia Airline passenger satisfaction Airport user satisfaction Huambo airport Airline companies |
title_short |
An evaluation of passenger satisfaction among users of Huambo airport in Angola |
title_full |
An evaluation of passenger satisfaction among users of Huambo airport in Angola |
title_fullStr |
An evaluation of passenger satisfaction among users of Huambo airport in Angola |
title_full_unstemmed |
An evaluation of passenger satisfaction among users of Huambo airport in Angola |
title_sort |
An evaluation of passenger satisfaction among users of Huambo airport in Angola |
author |
Relógio, André Tchoia |
author_facet |
Relógio, André Tchoia Tavares, Fernando Oliveira |
author_role |
author |
author2 |
Tavares, Fernando Oliveira |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Relógio, André Tchoia Tavares, Fernando Oliveira |
dc.subject.por.fl_str_mv |
Airline passenger satisfaction Airport user satisfaction Huambo airport Airline companies |
topic |
Airline passenger satisfaction Airport user satisfaction Huambo airport Airline companies |
description |
This study aimed to investigate the level of client satisfaction among airline passengers and other users of Huambo’s airport in Angola. A quantitative method was used, based on a questionnaire addressed to airline passengers on their trips to Huambo and their use of Huambo’s airport. This sample comprises 619 questionnaire answers. As a result of the study, it is possible to relate client satisfaction with the size of the aircraft in question and with the ease of booking a trip. On the contrary, clients become more dissatisfied when the cost of the trip is higher. An analysis of the degree of client satisfaction among airline passengers shows three categories: the waiting time and service at the airline office, the comfort during the trip, and the empathy of the cabin staff. This study is expected to be useful to show the preferences of the clients of this African airport. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-06-02T10:42:39Z 2023-06-02 2023-06-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
Relógio, A. T., & Tavares, F. O. (2023). An evaluation of passenger satisfaction among users of Huambo airport in Angola. Urban Science, 7(2), 57, 1-15. https://doi.org/10.3390/urbansci7020057. Repositório Institucional UPT. http://hdl.handle.net/11328/4804 http://hdl.handle.net/11328/4804 Relógio, A. T., & Tavares, F. O. (2023). An evaluation of passenger satisfaction among users of Huambo airport in Angola. Urban Science, 7(2), 57, 1-15. https://doi.org/10.3390/urbansci7020057. Repositório Institucional UPT. http://hdl.handle.net/11328/4804 http://hdl.handle.net/11328/4804 https://doi.org/10.3390/urbansci7020057 |
identifier_str_mv |
Relógio, A. T., & Tavares, F. O. (2023). An evaluation of passenger satisfaction among users of Huambo airport in Angola. Urban Science, 7(2), 57, 1-15. https://doi.org/10.3390/urbansci7020057. Repositório Institucional UPT. http://hdl.handle.net/11328/4804 |
url |
http://hdl.handle.net/11328/4804 https://doi.org/10.3390/urbansci7020057 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
2413-8851 https://www.mdpi.com/2413-8851/7/2/57 |
dc.rights.driver.fl_str_mv |
http://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
http://creativecommons.org/licenses/by/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
MDPI - Multidisciplinary Digital Publishing Institute |
publisher.none.fl_str_mv |
MDPI - Multidisciplinary Digital Publishing Institute |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799134981980684288 |