Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction

Detalhes bibliográficos
Autor(a) principal: Monsanto, Francisco Holbeche Beirão Caldeira
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/144875
Resumo: This project serves as an applicable guide for hoteliers to improve customer satisfaction. It combines literature research and a survey to gather valuable data on guests’ current expectations according to their star category preferences. The work concludes that guests’ expectations regarding in-room amenities and toiletries rise as star category increases. Moreover, room decoration and sustainability play an important role in customer satisfaction, regardless of star ratings. In-room amenities are an important part of a hotel and can have a tremendous impact on how the hotel is perceived, therefore hoteliers should implement the musing guest-centric approaches to maximize potential benefits.
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spelling Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfactionCustomer satisfactionCustomer expectationsAmenitiesHotelDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis project serves as an applicable guide for hoteliers to improve customer satisfaction. It combines literature research and a survey to gather valuable data on guests’ current expectations according to their star category preferences. The work concludes that guests’ expectations regarding in-room amenities and toiletries rise as star category increases. Moreover, room decoration and sustainability play an important role in customer satisfaction, regardless of star ratings. In-room amenities are an important part of a hotel and can have a tremendous impact on how the hotel is perceived, therefore hoteliers should implement the musing guest-centric approaches to maximize potential benefits.Guerreiro, SérgioMajor, EuclidesRUNMonsanto, Francisco Holbeche Beirão Caldeira2022-10-21T08:27:51Z2022-01-212021-11-232022-01-21T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/144875TID:203063317enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:24:51Zoai:run.unl.pt:10362/144875Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:51:47.699931Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction
title Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction
spellingShingle Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction
Monsanto, Francisco Holbeche Beirão Caldeira
Customer satisfaction
Customer expectations
Amenities
Hotel
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction
title_full Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction
title_fullStr Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction
title_full_unstemmed Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction
title_sort Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction
author Monsanto, Francisco Holbeche Beirão Caldeira
author_facet Monsanto, Francisco Holbeche Beirão Caldeira
author_role author
dc.contributor.none.fl_str_mv Guerreiro, Sérgio
Major, Euclides
RUN
dc.contributor.author.fl_str_mv Monsanto, Francisco Holbeche Beirão Caldeira
dc.subject.por.fl_str_mv Customer satisfaction
Customer expectations
Amenities
Hotel
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Customer satisfaction
Customer expectations
Amenities
Hotel
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description This project serves as an applicable guide for hoteliers to improve customer satisfaction. It combines literature research and a survey to gather valuable data on guests’ current expectations according to their star category preferences. The work concludes that guests’ expectations regarding in-room amenities and toiletries rise as star category increases. Moreover, room decoration and sustainability play an important role in customer satisfaction, regardless of star ratings. In-room amenities are an important part of a hotel and can have a tremendous impact on how the hotel is perceived, therefore hoteliers should implement the musing guest-centric approaches to maximize potential benefits.
publishDate 2021
dc.date.none.fl_str_mv 2021-11-23
2022-10-21T08:27:51Z
2022-01-21
2022-01-21T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/144875
TID:203063317
url http://hdl.handle.net/10362/144875
identifier_str_mv TID:203063317
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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