Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/144875 |
Resumo: | This project serves as an applicable guide for hoteliers to improve customer satisfaction. It combines literature research and a survey to gather valuable data on guests’ current expectations according to their star category preferences. The work concludes that guests’ expectations regarding in-room amenities and toiletries rise as star category increases. Moreover, room decoration and sustainability play an important role in customer satisfaction, regardless of star ratings. In-room amenities are an important part of a hotel and can have a tremendous impact on how the hotel is perceived, therefore hoteliers should implement the musing guest-centric approaches to maximize potential benefits. |
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Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfactionCustomer satisfactionCustomer expectationsAmenitiesHotelDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis project serves as an applicable guide for hoteliers to improve customer satisfaction. It combines literature research and a survey to gather valuable data on guests’ current expectations according to their star category preferences. The work concludes that guests’ expectations regarding in-room amenities and toiletries rise as star category increases. Moreover, room decoration and sustainability play an important role in customer satisfaction, regardless of star ratings. In-room amenities are an important part of a hotel and can have a tremendous impact on how the hotel is perceived, therefore hoteliers should implement the musing guest-centric approaches to maximize potential benefits.Guerreiro, SérgioMajor, EuclidesRUNMonsanto, Francisco Holbeche Beirão Caldeira2022-10-21T08:27:51Z2022-01-212021-11-232022-01-21T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/144875TID:203063317enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:24:51Zoai:run.unl.pt:10362/144875Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:51:47.699931Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction |
title |
Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction |
spellingShingle |
Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction Monsanto, Francisco Holbeche Beirão Caldeira Customer satisfaction Customer expectations Amenities Hotel Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
title_short |
Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction |
title_full |
Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction |
title_fullStr |
Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction |
title_full_unstemmed |
Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction |
title_sort |
Hotel guests´ preferences regarding in-room amenities - a way for hoteliers to improve customer satisfaction |
author |
Monsanto, Francisco Holbeche Beirão Caldeira |
author_facet |
Monsanto, Francisco Holbeche Beirão Caldeira |
author_role |
author |
dc.contributor.none.fl_str_mv |
Guerreiro, Sérgio Major, Euclides RUN |
dc.contributor.author.fl_str_mv |
Monsanto, Francisco Holbeche Beirão Caldeira |
dc.subject.por.fl_str_mv |
Customer satisfaction Customer expectations Amenities Hotel Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
topic |
Customer satisfaction Customer expectations Amenities Hotel Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
description |
This project serves as an applicable guide for hoteliers to improve customer satisfaction. It combines literature research and a survey to gather valuable data on guests’ current expectations according to their star category preferences. The work concludes that guests’ expectations regarding in-room amenities and toiletries rise as star category increases. Moreover, room decoration and sustainability play an important role in customer satisfaction, regardless of star ratings. In-room amenities are an important part of a hotel and can have a tremendous impact on how the hotel is perceived, therefore hoteliers should implement the musing guest-centric approaches to maximize potential benefits. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-11-23 2022-10-21T08:27:51Z 2022-01-21 2022-01-21T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/144875 TID:203063317 |
url |
http://hdl.handle.net/10362/144875 |
identifier_str_mv |
TID:203063317 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799138110400888832 |