Confiança versus desconfiança na relação de cuidar: confiança enfermeiro-cliente, um conceito em construção no CHLN-HPV

• Autor(a) principal: Lourenço, Cidolina
• Data de Publicação: 2011
• Outros Autores: Pinto, Ana, Pereira, Carla, Fonseca, César, Nunes, Isabel, Almeida, Maria Paula, Mendes, Odete, Tolleti, Glória, Lopes, Manuel, Gândara, Manuela
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://doi.org/10.56732/pensarenf.v15i2.53
• topic: trust; care; relationship; nurse; client; confiança; cuidar; relação; enfermeiro; cliente

The theme “trust” has been target of analyses and reflection in several sectors of nowadays society, including health sector. In fact, trust versus distrust is always present within any interpersonal relation and it is defined as a basic human necessity. The nursing cares must be oriented towards models that are centered in singularity and in the human person singularity, transforming care in a gratifying relation for both participants. Objective: To divulge the path developed in Centro Hospitalar Lisboa Norte - Hospital Pulido Valente, in the context of the Institutional Project of the International Network (PRAQSI), denominated as “Care Debating”, explaining the benefits obtained in nurse-client relationship trust as an intrinsic element of the care relationship. Methodology: Action Research based on the analysis, sharing and reconstruction of practices of nursing along three workshops. Results: There were verified changes in the clinical nursing practice, such as: enhancement of the mobilization of the nursing concept of trust within the clinical teams, improvement of the care/trust relationship within nurses-clients-families and advanced sensibility toward listening. Conclusions: The construction of the trust relationship is a dynamic process in which nurses and clients are allied players. The nurse takes an imperative role, performing it by assuming the competence within the profession. Nurses are the therapeutic instrument of the relationship of care, therefore we advice to replicate the methodology used on the clinical contexts in collaboration with the Nursing College institutions.