Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/12701 |
Resumo: | Priority has been given to increasing public transport use in the mobility programmes of developed countries as part of a global strategy to manage traffic congestion and air pollution in urban areas. Understanding citizens’ travelling behaviour, their perceptions and satisfaction after experiencing public transport services is crucial to the delineation of efficient future mobility programmes. In this paper we apply cluster analysis to segment public transport users in a Portuguese urban area according to their perceptions of public transport operators and satisfaction with the public transport service. The outcomes reveal four segments of public transport users: one positive, one indifferent and the other two negative. Managerial implications of the findings are discussed. |
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Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport servicePriority has been given to increasing public transport use in the mobility programmes of developed countries as part of a global strategy to manage traffic congestion and air pollution in urban areas. Understanding citizens’ travelling behaviour, their perceptions and satisfaction after experiencing public transport services is crucial to the delineation of efficient future mobility programmes. In this paper we apply cluster analysis to segment public transport users in a Portuguese urban area according to their perceptions of public transport operators and satisfaction with the public transport service. The outcomes reveal four segments of public transport users: one positive, one indifferent and the other two negative. Managerial implications of the findings are discussed.Springer Berlin Heidelberg2017-04-03T10:43:24Z2016-01-01T00:00:00Z20162019-03-26T17:51:14Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/12701eng1866-749X10.1007/s12469-016-0141-zVicente, P.Reis, E.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:25:01Zoai:repositorio.iscte-iul.pt:10071/12701Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:11:20.032164Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service |
title |
Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service |
spellingShingle |
Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service Vicente, P. |
title_short |
Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service |
title_full |
Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service |
title_fullStr |
Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service |
title_full_unstemmed |
Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service |
title_sort |
Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service |
author |
Vicente, P. |
author_facet |
Vicente, P. Reis, E. |
author_role |
author |
author2 |
Reis, E. |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Vicente, P. Reis, E. |
description |
Priority has been given to increasing public transport use in the mobility programmes of developed countries as part of a global strategy to manage traffic congestion and air pollution in urban areas. Understanding citizens’ travelling behaviour, their perceptions and satisfaction after experiencing public transport services is crucial to the delineation of efficient future mobility programmes. In this paper we apply cluster analysis to segment public transport users in a Portuguese urban area according to their perceptions of public transport operators and satisfaction with the public transport service. The outcomes reveal four segments of public transport users: one positive, one indifferent and the other two negative. Managerial implications of the findings are discussed. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-01-01T00:00:00Z 2016 2017-04-03T10:43:24Z 2019-03-26T17:51:14Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/12701 |
url |
http://hdl.handle.net/10071/12701 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1866-749X 10.1007/s12469-016-0141-z |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Springer Berlin Heidelberg |
publisher.none.fl_str_mv |
Springer Berlin Heidelberg |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134667987746816 |