Robotisation in travel and tourism: Tourist guides' perspectives on robot guides

Detalhes bibliográficos
Autor(a) principal: Demir, Öykü
Data de Publicação: 2024
Outros Autores: Vatan, Ahmet
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/2262
Resumo: This study investigates the advantages and disadvantages of using robot guides and the challenges that tour guides may face when integrating these robotic assistants. Qualitative research methods were employed to explore the viewpoints of tourist guides concerning robotisation in the travel and tourism industry. Semi-structured interviews, conducted via video calls on an online platform with 20 different tourist guides, were selected as the primary data collection method. Thematic analysis was employed to analyse the data. The results revealed that the tourist guides who participated in the study generally held negative views on using robots in tourist guidance. They expressed scepticism about the immediate impact of robot guides on tourist guidance. However, there was a consensus that in the long term, the introduction of robot guides might reduce the number of human tourist guides. Therefore, this study suggests a collaborative approach between robots and human tour guides could yield mutually beneficial outcomes.
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spelling Robotisation in travel and tourism: Tourist guides' perspectives on robot guidesHospitality TechnologyTourist GuidanceRobots in TourismRobot GuideTour GuideService RobotThis study investigates the advantages and disadvantages of using robot guides and the challenges that tour guides may face when integrating these robotic assistants. Qualitative research methods were employed to explore the viewpoints of tourist guides concerning robotisation in the travel and tourism industry. Semi-structured interviews, conducted via video calls on an online platform with 20 different tourist guides, were selected as the primary data collection method. Thematic analysis was employed to analyse the data. The results revealed that the tourist guides who participated in the study generally held negative views on using robots in tourist guidance. They expressed scepticism about the immediate impact of robot guides on tourist guidance. However, there was a consensus that in the long term, the introduction of robot guides might reduce the number of human tourist guides. Therefore, this study suggests a collaborative approach between robots and human tour guides could yield mutually beneficial outcomes.University of Algarve2024-03-08info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/2262Revista Encontros Científicos - Tourism & Management Studies; v. 20 n. 2 (2024)Tourism & Management Studies; Vol. 20 N.º 2 (2024)Tourism & Management Studies; Vol. 20 No. 2 (2024)Revista Encontros Científicos - Tourism & Management Studies; Vol. 20 Núm. 2 (2024)2182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/2262https://tmstudies.net/index.php/ectms/article/view/2262/2459Copyright (c) 2024 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessDemir, ÖyküVatan, Ahmet2024-03-13T23:28:10Zoai:ojs.pkp.sfu.ca:article/2262Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T02:36:41.996730Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Robotisation in travel and tourism: Tourist guides' perspectives on robot guides
title Robotisation in travel and tourism: Tourist guides' perspectives on robot guides
spellingShingle Robotisation in travel and tourism: Tourist guides' perspectives on robot guides
Demir, Öykü
Hospitality Technology
Tourist Guidance
Robots in Tourism
Robot Guide
Tour Guide
Service Robot
title_short Robotisation in travel and tourism: Tourist guides' perspectives on robot guides
title_full Robotisation in travel and tourism: Tourist guides' perspectives on robot guides
title_fullStr Robotisation in travel and tourism: Tourist guides' perspectives on robot guides
title_full_unstemmed Robotisation in travel and tourism: Tourist guides' perspectives on robot guides
title_sort Robotisation in travel and tourism: Tourist guides' perspectives on robot guides
author Demir, Öykü
author_facet Demir, Öykü
Vatan, Ahmet
author_role author
author2 Vatan, Ahmet
author2_role author
dc.contributor.author.fl_str_mv Demir, Öykü
Vatan, Ahmet
dc.subject.por.fl_str_mv Hospitality Technology
Tourist Guidance
Robots in Tourism
Robot Guide
Tour Guide
Service Robot
topic Hospitality Technology
Tourist Guidance
Robots in Tourism
Robot Guide
Tour Guide
Service Robot
description This study investigates the advantages and disadvantages of using robot guides and the challenges that tour guides may face when integrating these robotic assistants. Qualitative research methods were employed to explore the viewpoints of tourist guides concerning robotisation in the travel and tourism industry. Semi-structured interviews, conducted via video calls on an online platform with 20 different tourist guides, were selected as the primary data collection method. Thematic analysis was employed to analyse the data. The results revealed that the tourist guides who participated in the study generally held negative views on using robots in tourist guidance. They expressed scepticism about the immediate impact of robot guides on tourist guidance. However, there was a consensus that in the long term, the introduction of robot guides might reduce the number of human tourist guides. Therefore, this study suggests a collaborative approach between robots and human tour guides could yield mutually beneficial outcomes.
publishDate 2024
dc.date.none.fl_str_mv 2024-03-08
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/2262
url https://tmstudies.net/index.php/ectms/article/view/2262
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/2262
https://tmstudies.net/index.php/ectms/article/view/2262/2459
dc.rights.driver.fl_str_mv Copyright (c) 2024 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2024 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 20 n. 2 (2024)
Tourism & Management Studies; Vol. 20 N.º 2 (2024)
Tourism & Management Studies; Vol. 20 No. 2 (2024)
Revista Encontros Científicos - Tourism & Management Studies; Vol. 20 Núm. 2 (2024)
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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