Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodiment

Detalhes bibliográficos
Autor(a) principal: Paes, Luís Armando Brandão Castanho
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/69482
Resumo: This present research aims to analyze the concept of climate for service and the mediating and moderating processes through which it is associated with organizational citizenship behavior (OCB). It has been tested whether work engagement mediated the relationship between climate for service and OCB by using a sample of 593 employees from one large retail store. It was also examined whether the supervisor’s organizational embodiment (SOE) would moderate the link between climate for service and work engagement. Results confirmed both mediating and moderating effects in the research model, highlighting the relevance of such variables in a climate for service scenario.
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spelling Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodimentClimate for serviceWork engagementOrganizational citizenship behaviorSupervisor’s organizational embodimentDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis present research aims to analyze the concept of climate for service and the mediating and moderating processes through which it is associated with organizational citizenship behavior (OCB). It has been tested whether work engagement mediated the relationship between climate for service and OCB by using a sample of 593 employees from one large retail store. It was also examined whether the supervisor’s organizational embodiment (SOE) would moderate the link between climate for service and work engagement. Results confirmed both mediating and moderating effects in the research model, highlighting the relevance of such variables in a climate for service scenario.Castanheira, FilipaRUNPaes, Luís Armando Brandão Castanho2019-05-13T10:43:47Z2019-01-172019-01-17T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/69482TID:202224813enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:32:55Zoai:run.unl.pt:10362/69482Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:34:57.531003Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodiment
title Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodiment
spellingShingle Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodiment
Paes, Luís Armando Brandão Castanho
Climate for service
Work engagement
Organizational citizenship behavior
Supervisor’s organizational embodiment
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodiment
title_full Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodiment
title_fullStr Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodiment
title_full_unstemmed Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodiment
title_sort Conditional indirect effects of climate for service on OCB through work engagement: the role of supervisor’s organizational embodiment
author Paes, Luís Armando Brandão Castanho
author_facet Paes, Luís Armando Brandão Castanho
author_role author
dc.contributor.none.fl_str_mv Castanheira, Filipa
RUN
dc.contributor.author.fl_str_mv Paes, Luís Armando Brandão Castanho
dc.subject.por.fl_str_mv Climate for service
Work engagement
Organizational citizenship behavior
Supervisor’s organizational embodiment
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Climate for service
Work engagement
Organizational citizenship behavior
Supervisor’s organizational embodiment
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description This present research aims to analyze the concept of climate for service and the mediating and moderating processes through which it is associated with organizational citizenship behavior (OCB). It has been tested whether work engagement mediated the relationship between climate for service and OCB by using a sample of 593 employees from one large retail store. It was also examined whether the supervisor’s organizational embodiment (SOE) would moderate the link between climate for service and work engagement. Results confirmed both mediating and moderating effects in the research model, highlighting the relevance of such variables in a climate for service scenario.
publishDate 2019
dc.date.none.fl_str_mv 2019-05-13T10:43:47Z
2019-01-17
2019-01-17T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/69482
TID:202224813
url http://hdl.handle.net/10362/69482
identifier_str_mv TID:202224813
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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