Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)

Detalhes bibliográficos
Autor(a) principal: Cruz Ruiz, Elena
Data de Publicação: 2018
Outros Autores: Bermúdez González, Guillermo, Tous Zamora, Dolores
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/912
Resumo: Over the past decades cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are establish between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination.The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the capital through the destination image, satisfaction and destination loyalty in Malaga.A cluster analysis showed the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination.From a practical point of view, recommendations about the adequate management of the destination attributes for the cruise industry are discussed in the conclusions.
id RCAP_7cc310fe8830fd82423e793733e409b6
oai_identifier_str oai:ojs.pkp.sfu.ca:article/912
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)Cluster analysisdestination imagecruise passengers satisfactiondestination loyaltycruise tourism.Over the past decades cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are establish between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination.The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the capital through the destination image, satisfaction and destination loyalty in Malaga.A cluster analysis showed the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination.From a practical point of view, recommendations about the adequate management of the destination attributes for the cruise industry are discussed in the conclusions.University of Algarve2018-01-31info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/912Revista Encontros Científicos - Tourism & Management Studies; v. 14 n. 1 (2018); 58-68Tourism & Management Studies; Vol. 14 N.º 1 (2018); 58-68Tourism & Management Studies; Vol. 14 No. 1 (2018); 58-68Revista Encontros Científicos - Tourism & Management Studies; Vol. 14 Núm. 1 (2018); 58-682182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/912https://tmstudies.net/index.php/ectms/article/view/912/2319Copyright (c) 2018 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessCruz Ruiz, ElenaBermúdez González, GuillermoTous Zamora, Dolores2024-01-17T15:29:20Zoai:ojs.pkp.sfu.ca:article/912Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:25.589896Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)
title Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)
spellingShingle Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)
Cruz Ruiz, Elena
Cluster analysis
destination image
cruise passengers satisfaction
destination loyalty
cruise tourism.
title_short Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)
title_full Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)
title_fullStr Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)
title_full_unstemmed Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)
title_sort Destination image, satisfaction and destination loyalty in cruise tourism: the case of Málaga (Spain)
author Cruz Ruiz, Elena
author_facet Cruz Ruiz, Elena
Bermúdez González, Guillermo
Tous Zamora, Dolores
author_role author
author2 Bermúdez González, Guillermo
Tous Zamora, Dolores
author2_role author
author
dc.contributor.author.fl_str_mv Cruz Ruiz, Elena
Bermúdez González, Guillermo
Tous Zamora, Dolores
dc.subject.por.fl_str_mv Cluster analysis
destination image
cruise passengers satisfaction
destination loyalty
cruise tourism.
topic Cluster analysis
destination image
cruise passengers satisfaction
destination loyalty
cruise tourism.
description Over the past decades cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are establish between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination.The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the capital through the destination image, satisfaction and destination loyalty in Malaga.A cluster analysis showed the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination.From a practical point of view, recommendations about the adequate management of the destination attributes for the cruise industry are discussed in the conclusions.
publishDate 2018
dc.date.none.fl_str_mv 2018-01-31
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/912
url https://tmstudies.net/index.php/ectms/article/view/912
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/912
https://tmstudies.net/index.php/ectms/article/view/912/2319
dc.rights.driver.fl_str_mv Copyright (c) 2018 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2018 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 14 n. 1 (2018); 58-68
Tourism & Management Studies; Vol. 14 N.º 1 (2018); 58-68
Tourism & Management Studies; Vol. 14 No. 1 (2018); 58-68
Revista Encontros Científicos - Tourism & Management Studies; Vol. 14 Núm. 1 (2018); 58-68
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799136449255178240

Registros relacionados