Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)

Detalhes bibliográficos
Autor(a) principal: Ruiz,Elena Cruz
Data de Publicação: 2018
Outros Autores: González,Guillermo Bermúdez, Zamora,Dolores Tous
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005
Resumo: Over the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions.
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spelling Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)Cluster analysisdestination imagecruise passengers satisfactiondestination loyaltycruise tourismOver the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve2018-03-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articletext/htmlhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005Tourism & Management Studies v.14 n.1 2018reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005Ruiz,Elena CruzGonzález,Guillermo BermúdezZamora,Dolores Tousinfo:eu-repo/semantics/openAccess2024-02-06T17:29:10Zoai:scielo:S2182-84582018000100005Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T02:33:13.412638Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
title Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
spellingShingle Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
Ruiz,Elena Cruz
Cluster analysis
destination image
cruise passengers satisfaction
destination loyalty
cruise tourism
title_short Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
title_full Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
title_fullStr Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
title_full_unstemmed Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
title_sort Destination image, satisfaction and destination loyalty in cruise tourism: the case of Malaga (Spain)
author Ruiz,Elena Cruz
author_facet Ruiz,Elena Cruz
González,Guillermo Bermúdez
Zamora,Dolores Tous
author_role author
author2 González,Guillermo Bermúdez
Zamora,Dolores Tous
author2_role author
author
dc.contributor.author.fl_str_mv Ruiz,Elena Cruz
González,Guillermo Bermúdez
Zamora,Dolores Tous
dc.subject.por.fl_str_mv Cluster analysis
destination image
cruise passengers satisfaction
destination loyalty
cruise tourism
topic Cluster analysis
destination image
cruise passengers satisfaction
destination loyalty
cruise tourism
description Over the past decades, cruise tourism is a sector that has experienced a tremendous growth around the globe. The relations that are established between the different agents that interact in this industry, passengers, crew and residents are crucial for visitor satisfaction and the success of the tourist destination. The study has analyzed the different types of cruise passengers who landed at the port of Malaga and their perception of the city through destination image, satisfaction and destination loyalty. A cluster analysis identified the existence of four different groups of passengers whose opinions can give a specific answer to the consolidation of Malaga as a quality tourist destination. From a practical point of view, recommendations about the adequate management of the destination´s attractions for the cruise industry are discussed in the conclusions.
publishDate 2018
dc.date.none.fl_str_mv 2018-03-01
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005
url http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000100005
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
publisher.none.fl_str_mv Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve
dc.source.none.fl_str_mv Tourism & Management Studies v.14 n.1 2018
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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