Provision of Personalized Services in Collaborative Environment

• Autor(a) principal: Ferreira, Ana Maria Fazeres
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10362/79925
• topic: Cooperation; Collaboration; Ecosystem; Algorithm; Domínio/Área Científica::Engenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática

We have been witnessing in the past few years a change in the social paradigm, moving, in just a few dozen years, from a population that used to live less years into one that has increased greatly its life expectancy. This change will imply that the reality of the existing services is also changing, with a much deeper attention being drawn into elderly and their needs. Because each person is unique and has specific needs and desires, it is very difficult that a single service or service provider can provide this solution in a satisfying manner. So, concepts like cooperation and collaboration, as well as service ecosystems become very important in the answer to the new social needs, becoming possible to provide ad-equate services to every elderly. The present work is integrated in a PhD research work, in which an ecosystem was conceptualized. That ecosystem has as inputs information regarding elderly people, their care needs, services they require, and the service providers. This ecosystem is man-aged by an ecosystem manager whose responsibility is to gather the information from the different sources and later, upon request, to run the algorithm to find the most ap-propriate solution for an elderly. This work’s goal is to develop an algorithm – named Service Composition and Personalization Environment (SCoPE) - which will evaluate the elderly request and the information that exists regarding the different services and service providers and try to provide several options to that elderly, according to pre-defined criteria. This algorithm is the ecosystem final part. The answers provided by the ecosystem’s algorithm depend, at each moment, on the information that the ecosystem has. This means that, in case the elderly changes its needs, or in case of the appearance of new services or service providers, the algorithm’s answer may be different. Not only that but also the solutions provided by the algorithm are not meant to be taken as definitive answers for the elderly but as suggestions, so that the elderly may make an informed decision. In conclusion, the developed work demonstrates that the proposed algorithm can provide consistent results to the ecosystem.