A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequences
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/20.500.11960/3309 |
Resumo: | In the last decades, several studies related to the Service-Dominant Logic approach were carried out, where the tourism industry is not an exception. As such, multiple works associated with this research stream have been developed, with a special focus on the tourist value co-creation. This article presents a conceptual model that aims to aggregate the various dimensions of customer value co-creation with its antecedent and consequent factors in the tourism industry. On the other hand, it proposes practical implications for the tourist organizations building on conceptual contributions. Thus, this article reveals the importance of other constructs of tourist value cocreation which surpass the behavioral dimension of the customer, namely, attitude, significance and recognition. Furthermore, this study systematizes the multiplicity of antecedent and consequent factors, recognizing that they may be grouped into factors associated to the company as well as to the customer. |
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A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequencesCustomer co-creationValue co-creationService dominant-logicTourism marketingLiterature reviewIn the last decades, several studies related to the Service-Dominant Logic approach were carried out, where the tourism industry is not an exception. As such, multiple works associated with this research stream have been developed, with a special focus on the tourist value co-creation. This article presents a conceptual model that aims to aggregate the various dimensions of customer value co-creation with its antecedent and consequent factors in the tourism industry. On the other hand, it proposes practical implications for the tourist organizations building on conceptual contributions. Thus, this article reveals the importance of other constructs of tourist value cocreation which surpass the behavioral dimension of the customer, namely, attitude, significance and recognition. Furthermore, this study systematizes the multiplicity of antecedent and consequent factors, recognizing that they may be grouped into factors associated to the company as well as to the customer.2023-04-27T11:04:08Z2023-01-01T00:00:00Z20232023-03-20T19:40:53Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/20.500.11960/3309eng1314-08171994-765810.54055/ejtr.v34i.2647Carvalho, PedroDíaz-Méndez, MontserratQuero-Gervilla, María J.Saren, Michaelinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-05-04T06:45:12Zoai:repositorio.ipvc.pt:20.500.11960/3309Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:50:31.589343Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequences |
title |
A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequences |
spellingShingle |
A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequences Carvalho, Pedro Customer co-creation Value co-creation Service dominant-logic Tourism marketing Literature review |
title_short |
A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequences |
title_full |
A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequences |
title_fullStr |
A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequences |
title_full_unstemmed |
A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequences |
title_sort |
A conceptual approach to the tourist value co-creation: dimensions, antecedents and consequences |
author |
Carvalho, Pedro |
author_facet |
Carvalho, Pedro Díaz-Méndez, Montserrat Quero-Gervilla, María J. Saren, Michael |
author_role |
author |
author2 |
Díaz-Méndez, Montserrat Quero-Gervilla, María J. Saren, Michael |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Carvalho, Pedro Díaz-Méndez, Montserrat Quero-Gervilla, María J. Saren, Michael |
dc.subject.por.fl_str_mv |
Customer co-creation Value co-creation Service dominant-logic Tourism marketing Literature review |
topic |
Customer co-creation Value co-creation Service dominant-logic Tourism marketing Literature review |
description |
In the last decades, several studies related to the Service-Dominant Logic approach were carried out, where the tourism industry is not an exception. As such, multiple works associated with this research stream have been developed, with a special focus on the tourist value co-creation. This article presents a conceptual model that aims to aggregate the various dimensions of customer value co-creation with its antecedent and consequent factors in the tourism industry. On the other hand, it proposes practical implications for the tourist organizations building on conceptual contributions. Thus, this article reveals the importance of other constructs of tourist value cocreation which surpass the behavioral dimension of the customer, namely, attitude, significance and recognition. Furthermore, this study systematizes the multiplicity of antecedent and consequent factors, recognizing that they may be grouped into factors associated to the company as well as to the customer. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-04-27T11:04:08Z 2023-01-01T00:00:00Z 2023 2023-03-20T19:40:53Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/20.500.11960/3309 |
url |
http://hdl.handle.net/20.500.11960/3309 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1314-0817 1994-7658 10.54055/ejtr.v34i.2647 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799131584738099200 |