Dependency relationships between critical factors of quality and employee satisfaction
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/11381 |
Resumo: | The literature has paid very little attention to the effects of the critical factors of quality on employee satisfaction in the tourism context. Therefore, the aim of this study is to examine these relationships among tourist accommodation enterprises considering the perception of quality managers. A theoretical model together with the hypotheses to be contrasted is proposed and it is validated by the technique of structural equation models. The target population of the study is made up of tourist accommodations certified with Q for Quality' in Spain. The structural equation model provides evidence that the critical factor antecedents of employee satisfaction are process management and quality policy and planning; the latter criterion has a greater influence. The study also found that leadership is an important factor for obtaining results from employees through the rest of the variables that make up the model and employee satisfaction promotes learning within the organisation. |
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Dependency relationships between critical factors of quality and employee satisfactionQuality managementResults of the employeesStructural equation modelQ for tourist qualityThe literature has paid very little attention to the effects of the critical factors of quality on employee satisfaction in the tourism context. Therefore, the aim of this study is to examine these relationships among tourist accommodation enterprises considering the perception of quality managers. A theoretical model together with the hypotheses to be contrasted is proposed and it is validated by the technique of structural equation models. The target population of the study is made up of tourist accommodations certified with Q for Quality' in Spain. The structural equation model provides evidence that the critical factor antecedents of employee satisfaction are process management and quality policy and planning; the latter criterion has a greater influence. The study also found that leadership is an important factor for obtaining results from employees through the rest of the variables that make up the model and employee satisfaction promotes learning within the organisation.Routledge/Taylor and Francis2016-05-25T16:40:47Z2016-01-01T00:00:00Z20162019-04-09T10:26:35Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/11381eng1478-336310.1080/14783363.2015.1021243Álvarez-García, J.Del Río-Rama, M. D. L. C.Saraiva, M.Pires, A. R.info:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:48:41Zoai:repositorio.iscte-iul.pt:10071/11381Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:23:47.306321Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Dependency relationships between critical factors of quality and employee satisfaction |
title |
Dependency relationships between critical factors of quality and employee satisfaction |
spellingShingle |
Dependency relationships between critical factors of quality and employee satisfaction Álvarez-García, J. Quality management Results of the employees Structural equation model Q for tourist quality |
title_short |
Dependency relationships between critical factors of quality and employee satisfaction |
title_full |
Dependency relationships between critical factors of quality and employee satisfaction |
title_fullStr |
Dependency relationships between critical factors of quality and employee satisfaction |
title_full_unstemmed |
Dependency relationships between critical factors of quality and employee satisfaction |
title_sort |
Dependency relationships between critical factors of quality and employee satisfaction |
author |
Álvarez-García, J. |
author_facet |
Álvarez-García, J. Del Río-Rama, M. D. L. C. Saraiva, M. Pires, A. R. |
author_role |
author |
author2 |
Del Río-Rama, M. D. L. C. Saraiva, M. Pires, A. R. |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Álvarez-García, J. Del Río-Rama, M. D. L. C. Saraiva, M. Pires, A. R. |
dc.subject.por.fl_str_mv |
Quality management Results of the employees Structural equation model Q for tourist quality |
topic |
Quality management Results of the employees Structural equation model Q for tourist quality |
description |
The literature has paid very little attention to the effects of the critical factors of quality on employee satisfaction in the tourism context. Therefore, the aim of this study is to examine these relationships among tourist accommodation enterprises considering the perception of quality managers. A theoretical model together with the hypotheses to be contrasted is proposed and it is validated by the technique of structural equation models. The target population of the study is made up of tourist accommodations certified with Q for Quality' in Spain. The structural equation model provides evidence that the critical factor antecedents of employee satisfaction are process management and quality policy and planning; the latter criterion has a greater influence. The study also found that leadership is an important factor for obtaining results from employees through the rest of the variables that make up the model and employee satisfaction promotes learning within the organisation. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-05-25T16:40:47Z 2016-01-01T00:00:00Z 2016 2019-04-09T10:26:35Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/11381 |
url |
http://hdl.handle.net/10071/11381 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1478-3363 10.1080/14783363.2015.1021243 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/embargoedAccess |
eu_rights_str_mv |
embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Routledge/Taylor and Francis |
publisher.none.fl_str_mv |
Routledge/Taylor and Francis |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799134799915384832 |