Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/148714 |
Resumo: | Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence |
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Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in LisbonSmart governanceE-participationIncident management platformsNa Minha Rua LxCrowdsourcingNoise complaintsSDG 11 - Sustainable cities and communitiesDomínio/Área Científica::Ciências Naturais::Ciências da Computação e da InformaçãoDomínio/Área Científica::Ciências Sociais::Outras Ciências SociaisDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceSmart governance is one of the domains that constitute the smart city concept. In Western European countries, this concept is associated with e-participation, which is conceptualized as the use of Information and Communication Technologies (ICT) to mediate and transform the relations between citizens and governments toward increasing citizens' participation. This study concentrates on crowdsourcing incident management platforms. It uses data about incidents submitted on the Na Minha Rua Lx platform and focuses on understanding socio-demographic patterns related to urban noise complaints reported in Lisbon. Furthermore, relevant factors were analyzed using other data sources, such as the Portuguese Census of 2021 and the Lisbon Open Data Portal datasets. Following a Design Science Research Methodology approach, a dashboard was built to achieve the research objectives. The results provide tangible insights for policy-making, revealing that the factors that most impact urban noise complaints in Lisbon are work and anthropic activities, the number of households per residential building, gender, and age. In contrast, population density, education level, and marital status are factors that have a lower impact on urban noise complaints in Lisbon.Neto, Miguel de Castro Simões FerreiraNeves, Maria de Fátima dos Santos TrindadeRUNJardim, Sara Carolina Gouveia Rodrigues A.2023-02-06T11:24:12Z2025-01-24T00:00:00Z2023-01-242023-01-24T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/148714TID:203220110enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:30:22Zoai:run.unl.pt:10362/148714Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:53:27.685797Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon |
title |
Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon |
spellingShingle |
Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon Jardim, Sara Carolina Gouveia Rodrigues A. Smart governance E-participation Incident management platforms Na Minha Rua Lx Crowdsourcing Noise complaints SDG 11 - Sustainable cities and communities Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais |
title_short |
Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon |
title_full |
Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon |
title_fullStr |
Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon |
title_full_unstemmed |
Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon |
title_sort |
Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon |
author |
Jardim, Sara Carolina Gouveia Rodrigues A. |
author_facet |
Jardim, Sara Carolina Gouveia Rodrigues A. |
author_role |
author |
dc.contributor.none.fl_str_mv |
Neto, Miguel de Castro Simões Ferreira Neves, Maria de Fátima dos Santos Trindade RUN |
dc.contributor.author.fl_str_mv |
Jardim, Sara Carolina Gouveia Rodrigues A. |
dc.subject.por.fl_str_mv |
Smart governance E-participation Incident management platforms Na Minha Rua Lx Crowdsourcing Noise complaints SDG 11 - Sustainable cities and communities Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais |
topic |
Smart governance E-participation Incident management platforms Na Minha Rua Lx Crowdsourcing Noise complaints SDG 11 - Sustainable cities and communities Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais |
description |
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-02-06T11:24:12Z 2023-01-24 2023-01-24T00:00:00Z 2025-01-24T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/148714 TID:203220110 |
url |
http://hdl.handle.net/10362/148714 |
identifier_str_mv |
TID:203220110 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
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info:eu-repo/semantics/embargoedAccess |
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embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf |
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reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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