Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon

Detalhes bibliográficos
Autor(a) principal: Jardim, Sara Carolina Gouveia Rodrigues A.
Data de Publicação: 2023
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/148714
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
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spelling Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in LisbonSmart governanceE-participationIncident management platformsNa Minha Rua LxCrowdsourcingNoise complaintsSDG 11 - Sustainable cities and communitiesDomínio/Área Científica::Ciências Naturais::Ciências da Computação e da InformaçãoDomínio/Área Científica::Ciências Sociais::Outras Ciências SociaisDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceSmart governance is one of the domains that constitute the smart city concept. In Western European countries, this concept is associated with e-participation, which is conceptualized as the use of Information and Communication Technologies (ICT) to mediate and transform the relations between citizens and governments toward increasing citizens' participation. This study concentrates on crowdsourcing incident management platforms. It uses data about incidents submitted on the Na Minha Rua Lx platform and focuses on understanding socio-demographic patterns related to urban noise complaints reported in Lisbon. Furthermore, relevant factors were analyzed using other data sources, such as the Portuguese Census of 2021 and the Lisbon Open Data Portal datasets. Following a Design Science Research Methodology approach, a dashboard was built to achieve the research objectives. The results provide tangible insights for policy-making, revealing that the factors that most impact urban noise complaints in Lisbon are work and anthropic activities, the number of households per residential building, gender, and age. In contrast, population density, education level, and marital status are factors that have a lower impact on urban noise complaints in Lisbon.Neto, Miguel de Castro Simões FerreiraNeves, Maria de Fátima dos Santos TrindadeRUNJardim, Sara Carolina Gouveia Rodrigues A.2023-02-06T11:24:12Z2025-01-24T00:00:00Z2023-01-242023-01-24T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/148714TID:203220110enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:30:22Zoai:run.unl.pt:10362/148714Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:53:27.685797Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
title Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
spellingShingle Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
Jardim, Sara Carolina Gouveia Rodrigues A.
Smart governance
E-participation
Incident management platforms
Na Minha Rua Lx
Crowdsourcing
Noise complaints
SDG 11 - Sustainable cities and communities
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
title_short Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
title_full Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
title_fullStr Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
title_full_unstemmed Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
title_sort Crowdsourcing e-Participation Platforms: Analyzing Noise Complaints Registered in Lisbon
author Jardim, Sara Carolina Gouveia Rodrigues A.
author_facet Jardim, Sara Carolina Gouveia Rodrigues A.
author_role author
dc.contributor.none.fl_str_mv Neto, Miguel de Castro Simões Ferreira
Neves, Maria de Fátima dos Santos Trindade
RUN
dc.contributor.author.fl_str_mv Jardim, Sara Carolina Gouveia Rodrigues A.
dc.subject.por.fl_str_mv Smart governance
E-participation
Incident management platforms
Na Minha Rua Lx
Crowdsourcing
Noise complaints
SDG 11 - Sustainable cities and communities
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
topic Smart governance
E-participation
Incident management platforms
Na Minha Rua Lx
Crowdsourcing
Noise complaints
SDG 11 - Sustainable cities and communities
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
Domínio/Área Científica::Ciências Sociais::Outras Ciências Sociais
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
publishDate 2023
dc.date.none.fl_str_mv 2023-02-06T11:24:12Z
2023-01-24
2023-01-24T00:00:00Z
2025-01-24T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/148714
TID:203220110
url http://hdl.handle.net/10362/148714
identifier_str_mv TID:203220110
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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