Improving efficiency in fast food restaurants: a frontier approach

Detalhes bibliográficos
Autor(a) principal: Gímenez, Victor M.
Data de Publicação: 2004
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.34624/rtd.v0i2.14107
Resumo: Measuremen t of operating efficiency is indispensable for service businesses. Modem and rigorous methodologies for quantifying overall efficiency are required in competitive sectors such as the restaurant industry in Spain. For example, chain restaurant managers need tools for carrying out a benchmarking process among their own orfranchised restaurants to identify which ones are inefficient and, as result, set targets for the improvement of their inputs and outputs in order to make them efficient. For this purpose, a methodology known as data envelopment analysis is used to measure the overall operating efficiency of a leading Spanish restaurant chain. The study found that, by correcting the inefficiencies identified through the model, profit improvements amounting over 1.5 million euros could be achieved.
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spelling Improving efficiency in fast food restaurants: a frontier approachMeasuremen t of operating efficiency is indispensable for service businesses. Modem and rigorous methodologies for quantifying overall efficiency are required in competitive sectors such as the restaurant industry in Spain. For example, chain restaurant managers need tools for carrying out a benchmarking process among their own orfranchised restaurants to identify which ones are inefficient and, as result, set targets for the improvement of their inputs and outputs in order to make them efficient. For this purpose, a methodology known as data envelopment analysis is used to measure the overall operating efficiency of a leading Spanish restaurant chain. The study found that, by correcting the inefficiencies identified through the model, profit improvements amounting over 1.5 million euros could be achieved.A medição da eficiência de operações é indispensável para os negócios na área dos serviços. Sectores competitivos, como é o caso do sector da restauração em Espanha, requerem metodologias modernas e rigorosas para quantificarem a eficiência na sua globalidade. Por exemplo, os gestores de cadeias de restaurantes necessitam de ferramentas para poderem levar a cabo um processo de benchmarking nos seus próprios restaurantes franchisados de modo a identificar os que não são eficientes e, consequentemente, estabelecer metas para melhorar os seus inputs e outputs de modo a torná-los eficientes. Neste sentido, a metodologia conhecida como análise por envolvimento de dados é utilizada para medir a globalidade da eficiência de operações de uma cadeia de restaurantes líder em Espanha. O estudo mostra que, corrigindo as ineficiências identificadas pelo modelo, podem ser atingidos aumentos de lucro superiores a 1.5 milhões de euros.Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro2004-01-01T00:00:00Zjournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34624/rtd.v0i2.14107oai:proa.ua.pt:article/14107Journal of Tourism & Development; No 2 (2004); 55-67Revista Turismo & Desenvolvimento; n.º 2 (2004); 55-672182-14531645-9261reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://proa.ua.pt/index.php/rtd/article/view/14107https://doi.org/10.34624/rtd.v0i2.14107https://proa.ua.pt/index.php/rtd/article/view/14107/9547https://cretivecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessGímenez, Victor M.2022-09-26T10:57:32Zoai:proa.ua.pt:article/14107Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:06:09.755648Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Improving efficiency in fast food restaurants: a frontier approach
title Improving efficiency in fast food restaurants: a frontier approach
spellingShingle Improving efficiency in fast food restaurants: a frontier approach
Gímenez, Victor M.
title_short Improving efficiency in fast food restaurants: a frontier approach
title_full Improving efficiency in fast food restaurants: a frontier approach
title_fullStr Improving efficiency in fast food restaurants: a frontier approach
title_full_unstemmed Improving efficiency in fast food restaurants: a frontier approach
title_sort Improving efficiency in fast food restaurants: a frontier approach
author Gímenez, Victor M.
author_facet Gímenez, Victor M.
author_role author
dc.contributor.author.fl_str_mv Gímenez, Victor M.
description Measuremen t of operating efficiency is indispensable for service businesses. Modem and rigorous methodologies for quantifying overall efficiency are required in competitive sectors such as the restaurant industry in Spain. For example, chain restaurant managers need tools for carrying out a benchmarking process among their own orfranchised restaurants to identify which ones are inefficient and, as result, set targets for the improvement of their inputs and outputs in order to make them efficient. For this purpose, a methodology known as data envelopment analysis is used to measure the overall operating efficiency of a leading Spanish restaurant chain. The study found that, by correcting the inefficiencies identified through the model, profit improvements amounting over 1.5 million euros could be achieved.
publishDate 2004
dc.date.none.fl_str_mv 2004-01-01T00:00:00Z
dc.type.driver.fl_str_mv journal article
journal article
info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://doi.org/10.34624/rtd.v0i2.14107
oai:proa.ua.pt:article/14107
url https://doi.org/10.34624/rtd.v0i2.14107
identifier_str_mv oai:proa.ua.pt:article/14107
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://proa.ua.pt/index.php/rtd/article/view/14107
https://doi.org/10.34624/rtd.v0i2.14107
https://proa.ua.pt/index.php/rtd/article/view/14107/9547
dc.rights.driver.fl_str_mv https://cretivecommons.org/licenses/by/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://cretivecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro
publisher.none.fl_str_mv Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro
dc.source.none.fl_str_mv Journal of Tourism & Development; No 2 (2004); 55-67
Revista Turismo & Desenvolvimento; n.º 2 (2004); 55-67
2182-1453
1645-9261
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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