Contributions to support the development of dialogue systems

• Autor(a) principal: Oliveira, André Cunha de
• Data de Publicação: 2020
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10773/30780

With the increase of technology present in our daily routine, a specific area rose exponentially. Spoken dialogue systems are increasingly popular and useful: they provide an easier and more versatile access to large and diverse sets of information. Nowadays there is a vast knowledge base regarding this topic, as well as different systems capable of performing numerous tasks just by simply processing voice input. There are also an increasing set of tools for their development. Despite recent advances, development of dialog systems continues to be challenging. The main objective of this thesis is to contribute and make possible and simple the development of new dialogue systems for Portuguese: by selecting, adapting and combining existing tools/frameworks. Supported by the enhancements made to the selected basis framework, two different dialog systems were developed: the first is an assistant aimed at a Smart Home environment - one of areas that benefited the most with the development of dialog systems - and the second targeting accessible tourism. The first assistant was developed aligned with the Smart Green Homes project. It implied the definition of scenarios and requirements that later helped defining the ontology and the system. Another requirement for this system was the inclusion of the back-end system developed previously as part of the Smart Green Homes project. The second was aligned with the project ACTION in the area of Tourism. It was developed for users with accessibility needs, e.g., impaired movement or vision.