Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management

Detalhes bibliográficos
Autor(a) principal: Duarte, Maria Ana Guerreiro
Data de Publicação: 2020
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/105906
Resumo: Europ Assistance Portugal can guaranteea successful auto network management in the long-term through the adoption of the Major projects detailed. The new provider’s selection process will assure that EAP isable to disp at cheach assistance request to the most capable provider, thus, prompting highe rquality standards. Regarding relationship management, the increased competitiveness that stems from relieving the providers financial burdenoutlines the need tounder take apartnership approach. Finally, EAP maybe nefitfrom providing repairons potitself ,creating attractive cost-saving sandenriching gcustomer experience by bringing frontline employees’ feed back in to the company’s operations.
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spelling Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network managementProviders selection criteriaGamificationPartnership schemeMotor bike repair projectCost-savingsDomínio/Área Científica::Ciências Sociais::Economia e GestãoEurop Assistance Portugal can guaranteea successful auto network management in the long-term through the adoption of the Major projects detailed. The new provider’s selection process will assure that EAP isable to disp at cheach assistance request to the most capable provider, thus, prompting highe rquality standards. Regarding relationship management, the increased competitiveness that stems from relieving the providers financial burdenoutlines the need tounder take apartnership approach. Finally, EAP maybe nefitfrom providing repairons potitself ,creating attractive cost-saving sandenriching gcustomer experience by bringing frontline employees’ feed back in to the company’s operations.Casquinho, Constança MonteiroRUNDuarte, Maria Ana Guerreiro2020-10-20T08:28:22Z2020-01-142020-01-032020-01-14T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/105906TID:202494322enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:51:06Zoai:run.unl.pt:10362/105906Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:40:37.153347Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management
title Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management
spellingShingle Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management
Duarte, Maria Ana Guerreiro
Providers selection criteria
Gamification
Partnership scheme
Motor bike repair project
Cost-savings
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management
title_full Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management
title_fullStr Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management
title_full_unstemmed Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management
title_sort Consulting project for the optimization of the automotive providers network of europ assistance Portugal ideation of major projects to promote an optimal network management
author Duarte, Maria Ana Guerreiro
author_facet Duarte, Maria Ana Guerreiro
author_role author
dc.contributor.none.fl_str_mv Casquinho, Constança Monteiro
RUN
dc.contributor.author.fl_str_mv Duarte, Maria Ana Guerreiro
dc.subject.por.fl_str_mv Providers selection criteria
Gamification
Partnership scheme
Motor bike repair project
Cost-savings
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Providers selection criteria
Gamification
Partnership scheme
Motor bike repair project
Cost-savings
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description Europ Assistance Portugal can guaranteea successful auto network management in the long-term through the adoption of the Major projects detailed. The new provider’s selection process will assure that EAP isable to disp at cheach assistance request to the most capable provider, thus, prompting highe rquality standards. Regarding relationship management, the increased competitiveness that stems from relieving the providers financial burdenoutlines the need tounder take apartnership approach. Finally, EAP maybe nefitfrom providing repairons potitself ,creating attractive cost-saving sandenriching gcustomer experience by bringing frontline employees’ feed back in to the company’s operations.
publishDate 2020
dc.date.none.fl_str_mv 2020-10-20T08:28:22Z
2020-01-14
2020-01-03
2020-01-14T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/105906
TID:202494322
url http://hdl.handle.net/10362/105906
identifier_str_mv TID:202494322
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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