Performance management in university hospitals: an empirical analysis in a Brazilian institution

Detalhes bibliográficos
Autor(a) principal: Espejo, Márcia Maria dos Santos Bortolocci
Data de Publicação: 2017
Outros Autores: Portulhak, Henrique, Pacheco, Vicente
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.18089/
Resumo: This study analyzed how performance management takes place in a teaching hospital located in the south of Brazil. A case study comprising several data collection techniques – including interviews, document research, and participant observation – was conducted with the aim of understanding the processes involved in performance management in the institution, and the meanings attributed to the phenomenon.Findings indicate the absence of alignment between strategy, performance management and decision-making, as well as inadequacies of the artifact and the reward system. These results have motivated reflections on the alignment between the institution’s strategic plan, its performance management system, and the relationship between decision-making and strategy. The study may provide important information to similar institutions regarding the implementation of performance management systems, and the elaboration of propositions by accounting researchers.
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spelling Performance management in university hospitals: an empirical analysis in a Brazilian institutionManagement controlperformance managementteaching hospitals.This study analyzed how performance management takes place in a teaching hospital located in the south of Brazil. A case study comprising several data collection techniques – including interviews, document research, and participant observation – was conducted with the aim of understanding the processes involved in performance management in the institution, and the meanings attributed to the phenomenon.Findings indicate the absence of alignment between strategy, performance management and decision-making, as well as inadequacies of the artifact and the reward system. These results have motivated reflections on the alignment between the institution’s strategic plan, its performance management system, and the relationship between decision-making and strategy. The study may provide important information to similar institutions regarding the implementation of performance management systems, and the elaboration of propositions by accounting researchers.University of Algarve, Campus da Penha, 8005-139 Faro, Portugal2017-01-31info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://doi.org/10.18089/https://doi.org/10.18089/Revista Encontros Científicos - Tourism & Management Studies; v. 13 n. 1 (2017); 52-59Tourism & Management Studies; Vol. 13 N.º 1 (2017); 52-59Tourism & Management Studies; Vol. 13 No. 1 (2017); 52-59Revista Encontros Científicos - Tourism & Management Studies; Vol. 13 Núm. 1 (2017); 52-592182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/867https://tmstudies.net/index.php/ectms/article/view/867/2362Copyright (c) 2017 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessEspejo, Márcia Maria dos Santos BortolocciPortulhak, HenriquePacheco, Vicente2024-07-31T04:19:59Zoai:ojs.pkp.sfu.ca:article/867Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-07-31T04:19:59Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Performance management in university hospitals: an empirical analysis in a Brazilian institution
title Performance management in university hospitals: an empirical analysis in a Brazilian institution
spellingShingle Performance management in university hospitals: an empirical analysis in a Brazilian institution
Espejo, Márcia Maria dos Santos Bortolocci
Management control
performance management
teaching hospitals.
title_short Performance management in university hospitals: an empirical analysis in a Brazilian institution
title_full Performance management in university hospitals: an empirical analysis in a Brazilian institution
title_fullStr Performance management in university hospitals: an empirical analysis in a Brazilian institution
title_full_unstemmed Performance management in university hospitals: an empirical analysis in a Brazilian institution
title_sort Performance management in university hospitals: an empirical analysis in a Brazilian institution
author Espejo, Márcia Maria dos Santos Bortolocci
author_facet Espejo, Márcia Maria dos Santos Bortolocci
Portulhak, Henrique
Pacheco, Vicente
author_role author
author2 Portulhak, Henrique
Pacheco, Vicente
author2_role author
author
dc.contributor.author.fl_str_mv Espejo, Márcia Maria dos Santos Bortolocci
Portulhak, Henrique
Pacheco, Vicente
dc.subject.por.fl_str_mv Management control
performance management
teaching hospitals.
topic Management control
performance management
teaching hospitals.
description This study analyzed how performance management takes place in a teaching hospital located in the south of Brazil. A case study comprising several data collection techniques – including interviews, document research, and participant observation – was conducted with the aim of understanding the processes involved in performance management in the institution, and the meanings attributed to the phenomenon.Findings indicate the absence of alignment between strategy, performance management and decision-making, as well as inadequacies of the artifact and the reward system. These results have motivated reflections on the alignment between the institution’s strategic plan, its performance management system, and the relationship between decision-making and strategy. The study may provide important information to similar institutions regarding the implementation of performance management systems, and the elaboration of propositions by accounting researchers.
publishDate 2017
dc.date.none.fl_str_mv 2017-01-31
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://doi.org/10.18089/
https://doi.org/10.18089/
url https://doi.org/10.18089/
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/867
https://tmstudies.net/index.php/ectms/article/view/867/2362
dc.rights.driver.fl_str_mv Copyright (c) 2017 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2017 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve, Campus da Penha, 8005-139 Faro, Portugal
publisher.none.fl_str_mv University of Algarve, Campus da Penha, 8005-139 Faro, Portugal
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 13 n. 1 (2017); 52-59
Tourism & Management Studies; Vol. 13 N.º 1 (2017); 52-59
Tourism & Management Studies; Vol. 13 No. 1 (2017); 52-59
Revista Encontros Científicos - Tourism & Management Studies; Vol. 13 Núm. 1 (2017); 52-59
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
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