Repair service convenience in a circular economy

Detalhes bibliográficos
Autor(a) principal: Güsser-Fachbach, Ines
Data de Publicação: 2023
Outros Autores: Lechner, Gernot, Ramos, Tomás B., Reimann, Marc
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/159726
Resumo: Publisher Copyright: © 2023 The Author(s)
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spelling Repair service convenience in a circular economyThe perspective of customers and repair companiesCircular economyCustomersRepairRepair companiesService convenienceRenewable Energy, Sustainability and the EnvironmentEnvironmental Science(all)Strategy and ManagementIndustrial and Manufacturing EngineeringSDG 7 - Affordable and Clean EnergySDG 8 - Decent Work and Economic GrowthSDG 12 - Responsible Consumption and ProductionPublisher Copyright: © 2023 The Author(s)Using repair services instead of new purchases creates local added value and contributes to a circular economy. The main aim of this research was to characterize repair service convenience for customers and to investigate ways to increase convenience to make repairs more attractive for customers, as the construct service convenience has neither been used nor adapted to a repair context until now. For this purpose, focus group interviews with potential customers of repair companies and interactive workshops with repair companies were conducted in the region of Styria (Austria). Findings state that a variety of factors like lack of information regarding repair services and product repairability, inconvenient store hours, or long waits reduce repair service convenience. However, due to skilled labor shortage, long delivery times of spare parts, or lacking financial resources for advertisements, repair companies can only partially improve convenience. Considering that, interventions from different actors, for example, the local government are needed as they can increase convenience by organizing awareness/information events, repair networks, or central repair-points. Hence, this study highlights once more the necessity to collaborate with different stakeholders (including customers, repair companies, local initiatives, and governments) to successfully transform the linear economy to a circular economy.CENSE - Centro de Investigação em Ambiente e SustentabilidadeDCEA - Departamento de Ciências e Engenharia do AmbienteRUNGüsser-Fachbach, InesLechner, GernotRamos, Tomás B.Reimann, Marc2023-11-08T22:09:32Z2023-08-202023-08-20T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article11application/pdfhttp://hdl.handle.net/10362/159726engGüsser-Fachbach, I., Lechner, G., Ramos, T. B., & Reimann, M. (2023). Repair service convenience in a circular economy: The perspective of customers and repair companies. Journal of Cleaner Production, 415, [137763]. https://doi.org/10.1016/j.jclepro.2023.1377630959-6526PURE: 75690677https://doi.org/10.1016/j.jclepro.2023.137763info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-05-22T18:15:32Zoai:run.unl.pt:10362/159726Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-05-22T18:15:32Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Repair service convenience in a circular economy
The perspective of customers and repair companies
title Repair service convenience in a circular economy
spellingShingle Repair service convenience in a circular economy
Güsser-Fachbach, Ines
Circular economy
Customers
Repair
Repair companies
Service convenience
Renewable Energy, Sustainability and the Environment
Environmental Science(all)
Strategy and Management
Industrial and Manufacturing Engineering
SDG 7 - Affordable and Clean Energy
SDG 8 - Decent Work and Economic Growth
SDG 12 - Responsible Consumption and Production
title_short Repair service convenience in a circular economy
title_full Repair service convenience in a circular economy
title_fullStr Repair service convenience in a circular economy
title_full_unstemmed Repair service convenience in a circular economy
title_sort Repair service convenience in a circular economy
author Güsser-Fachbach, Ines
author_facet Güsser-Fachbach, Ines
Lechner, Gernot
Ramos, Tomás B.
Reimann, Marc
author_role author
author2 Lechner, Gernot
Ramos, Tomás B.
Reimann, Marc
author2_role author
author
author
dc.contributor.none.fl_str_mv CENSE - Centro de Investigação em Ambiente e Sustentabilidade
DCEA - Departamento de Ciências e Engenharia do Ambiente
RUN
dc.contributor.author.fl_str_mv Güsser-Fachbach, Ines
Lechner, Gernot
Ramos, Tomás B.
Reimann, Marc
dc.subject.por.fl_str_mv Circular economy
Customers
Repair
Repair companies
Service convenience
Renewable Energy, Sustainability and the Environment
Environmental Science(all)
Strategy and Management
Industrial and Manufacturing Engineering
SDG 7 - Affordable and Clean Energy
SDG 8 - Decent Work and Economic Growth
SDG 12 - Responsible Consumption and Production
topic Circular economy
Customers
Repair
Repair companies
Service convenience
Renewable Energy, Sustainability and the Environment
Environmental Science(all)
Strategy and Management
Industrial and Manufacturing Engineering
SDG 7 - Affordable and Clean Energy
SDG 8 - Decent Work and Economic Growth
SDG 12 - Responsible Consumption and Production
description Publisher Copyright: © 2023 The Author(s)
publishDate 2023
dc.date.none.fl_str_mv 2023-11-08T22:09:32Z
2023-08-20
2023-08-20T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/159726
url http://hdl.handle.net/10362/159726
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Güsser-Fachbach, I., Lechner, G., Ramos, T. B., & Reimann, M. (2023). Repair service convenience in a circular economy: The perspective of customers and repair companies. Journal of Cleaner Production, 415, [137763]. https://doi.org/10.1016/j.jclepro.2023.137763
0959-6526
PURE: 75690677
https://doi.org/10.1016/j.jclepro.2023.137763
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 11
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
_version_ 1817545964485869568

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