Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector

Detalhes bibliográficos
Autor(a) principal: Saad, Awad
Data de Publicação: 2023
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/159786
Resumo: Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
id RCAP_95fa67150d37a45c727e9a649285c6d7
oai_identifier_str oai:run.unl.pt:10362/159786
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Embracing Automation: Boosting Productivity and Efficiency in the Tech SectorPower AutomateDomínio/Área Científica::Ciências Naturais::Ciências da Computação e da InformaçãoProject Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThis project explores the implementation of process automation within a tech company to streamline and optimize the Sev ABC Rota process, which involves the manual handling of critical support tickets. The current manual system poses challenges such as data entry errors, time consumption, and delays in system updates, necessitating the urgent need for automation. Power Automate, along with connectors like Excel, Outlook, Teams, and SharePoint, is utilized to automate the Sev ABC Rota process. The automation includes creating and updating data in a SharePoint list, removing engineers from the daily queue, sending email notifications, and creating a Teams group chat. The choice of Power Automate is based on its no-code functionality and compatibility with Microsoft connectors, ensuring simplicity, time savings, and increased productivity. The paper discusses the benefits and challenges of process automation and automated workflows, emphasizing their impact on productivity, cost reduction, accuracy, and customer satisfaction. Various metrics and assessment techniques, including cycle time, throughput, error rates, cost savings, and customer satisfaction, are proposed to evaluate the effectiveness of automated workflows. Additionally, emerging trends in automation, such as the combination of cognitive technologies, adoption of intelligent automation, cloud computing, and low code/no-code platforms, are discussed. The importance of change management and employee engagement in successful automation implementation is highlighted, emphasizing the need for a culture of ongoing learning and collaboration. Overall, this paper provides insights into the implementation and evaluation of process automation in the tech industry, offering a roadmap for organizations seeking to enhance efficiency and optimize operations.Naranjo-Zolotov, Mijail JuanovichRUNSaad, Awad2023-11-10T14:58:39Z2023-10-232023-10-23T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/159786TID:203383893enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:42:16Zoai:run.unl.pt:10362/159786Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:57:42.780921Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
title Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
spellingShingle Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
Saad, Awad
Power Automate
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
title_short Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
title_full Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
title_fullStr Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
title_full_unstemmed Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
title_sort Embracing Automation: Boosting Productivity and Efficiency in the Tech Sector
author Saad, Awad
author_facet Saad, Awad
author_role author
dc.contributor.none.fl_str_mv Naranjo-Zolotov, Mijail Juanovich
RUN
dc.contributor.author.fl_str_mv Saad, Awad
dc.subject.por.fl_str_mv Power Automate
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
topic Power Automate
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
description Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
publishDate 2023
dc.date.none.fl_str_mv 2023-11-10T14:58:39Z
2023-10-23
2023-10-23T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/159786
TID:203383893
url http://hdl.handle.net/10362/159786
identifier_str_mv TID:203383893
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799138159485779968

Registros relacionados