What is the next chapter in the organized food retail industry in Portugal, up to 2030, and what are the strategic options that should be considered for strategy formulation? - the future evolution of the payments industry in Portugal

• Autor(a) principal: Henriques, Mariana Crisóstomo
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10362/142462
• topic: Strategy; Foresight; Scenarios; Portugal; Food retail industry; Payments industry; Methods of payment; Methods of authetication; Contactless; Cashless; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

This project focus on the analysis of the organized food retail industry in Portugal, up to 2030. For this purpose, four scenarios were created using two critical uncertainties-shoppers’ e-commerce usage and producers’ direct-to-consumer adoption-and recommendations were developed. Furthermore, the future of the payments industry was analysed since payment is still a critical phase in food retailers’ customer journey. This analysis was developed using the lenses of customers, retailers, banks and new entrants. One can conclude we are moving towards a cashless and contactless society, and end-to-end services, customization and security will be the main focus of the industry.