Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & Consulting

Detalhes bibliográficos
Autor(a) principal: Harms, Tobias
Data de Publicação: 2018
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/64817
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
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spelling Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & ConsultingAutomated teller machineBusiness intelligence systemsDatabase-management systemExtraction-Transformation-LoadingInformation technologyDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementSmall medium enterprises (hereinafter: SME) represent 99.8 % of firms in the non-financial business sector of the European Union. SME’s cover three different types of companies, namely micro-, small- and medium-sized enterprises. Micro-enterprises are the most common type of SME in the European Economic Area, accounting for 93.2 % of the non-financial business sector (Muller, Julius, Herr & Peycheva, 2017). Due to their importance, the focus of this work will be on micro-enterprises. They are defined by two factors: firstly, the number of employees has to be lower than ten, and secondly, the turnover or the total assets must be lower than or equal to two million Euros (European Commission, 2014). Business intelligence systems (hereinafter: BIS) have become significantly important in the business world and academic community over the last two decades (Chen, Chiang & Storey, 2012). The global revenue reached a volume of $ 18.3 billion in 2017 and is forecasted to reach $22.8 billion by the end of 2020. Modern BIS continue to expand more rapidly than the overall market (Moore, 2017). The benefits of the integration of BIS can be seen longterm, users are typically decision makers at higher organizational levels (Puklavec, Oliveira & Popovic, 2014). With the usage of BIS, knowledge workers such as executives, managers, and analysts can make better and faster decisions (Chaudhuri, Dayal & Narasayya, 2011). The proper usage of BIS can be seen as a prerequisite for business success, but these tools are often complex and require a high level of expertise to work with (Davenport, 2017). It is a challenge for micro companies to implement BIS because they have often only a limited set of financial and human resources (Puklavec, Oliveira & Popovic, 2014).Jaklič, JurijNeto, Miguel de Castro Simões FerreiraRUNHarms, Tobias2019-03-28T19:09:24Z2018-12-102018-12-10T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/64817TID:202207757enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:30:47Zoai:run.unl.pt:10362/64817Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:34:12.091924Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & Consulting
title Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & Consulting
spellingShingle Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & Consulting
Harms, Tobias
Automated teller machine
Business intelligence systems
Database-management system
Extraction-Transformation-Loading
Information technology
title_short Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & Consulting
title_full Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & Consulting
title_fullStr Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & Consulting
title_full_unstemmed Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & Consulting
title_sort Benefits and barriers of self-service business intelligence implementation in micro-enterprises: a case of ABC Travel & Consulting
author Harms, Tobias
author_facet Harms, Tobias
author_role author
dc.contributor.none.fl_str_mv Jaklič, Jurij
Neto, Miguel de Castro Simões Ferreira
RUN
dc.contributor.author.fl_str_mv Harms, Tobias
dc.subject.por.fl_str_mv Automated teller machine
Business intelligence systems
Database-management system
Extraction-Transformation-Loading
Information technology
topic Automated teller machine
Business intelligence systems
Database-management system
Extraction-Transformation-Loading
Information technology
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
publishDate 2018
dc.date.none.fl_str_mv 2018-12-10
2018-12-10T00:00:00Z
2019-03-28T19:09:24Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/64817
TID:202207757
url http://hdl.handle.net/10362/64817
identifier_str_mv TID:202207757
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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