Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis
Autor(a) principal: | |
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Data de Publicação: | 2015 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://tmstudies.net/index.php/ectms/article/view/755 |
Resumo: | The overall objective of this paper is to evaluate the impact of Information and Communication Technologies (ICT) on the efficiency of four- and five-star hotels in Portugal and to contribute to the identification of mechanisms that explain the relationship between ICT and efficiency within the hotel sector through Data Envelopment Analysis (DEA). Overall, based on research fundamentals and the results obtained, it can be said that the main research questions were answered and the objectives of the study were achieved. In response to research questions related to the use of ICT in the Portuguese hotel industry, the following uses were determined for hotels in the sample: defining efficient frontiers, identifying efficient and inefficient hotels, ranking hotels according to their efficiency and revealing areas of inefficient hotels that have to be improved to increase effectiveness (improvement targets). Moreover, this study illustrates not only the importance of ICT in achieving higher levels of efficiency but also discusses other specific issues which must be taken into account so that the benefits of ICT can be experienced. Specifically, it was found that the availability of ICT does not alone lead to optimum performance. |
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Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment AnalysisData envelopment analysis, information and communication technologies, productivity, hotels.The overall objective of this paper is to evaluate the impact of Information and Communication Technologies (ICT) on the efficiency of four- and five-star hotels in Portugal and to contribute to the identification of mechanisms that explain the relationship between ICT and efficiency within the hotel sector through Data Envelopment Analysis (DEA). Overall, based on research fundamentals and the results obtained, it can be said that the main research questions were answered and the objectives of the study were achieved. In response to research questions related to the use of ICT in the Portuguese hotel industry, the following uses were determined for hotels in the sample: defining efficient frontiers, identifying efficient and inefficient hotels, ranking hotels according to their efficiency and revealing areas of inefficient hotels that have to be improved to increase effectiveness (improvement targets). Moreover, this study illustrates not only the importance of ICT in achieving higher levels of efficiency but also discusses other specific issues which must be taken into account so that the benefits of ICT can be experienced. Specifically, it was found that the availability of ICT does not alone lead to optimum performance.University of Algarve2015-03-10T00:00:00Zjournal articlejournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/755oai:ojs.pkp.sfu.ca:article/755Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 35-43Tourism & Management Studies; Vol 11, No 1 (2015); 35-43Tourism & Management Studies; Vol 11, No 1 (2015); 35-43Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 35-432182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/755https://tmstudies.net/index.php/ectms/article/view/755/1262Copyright (c) 2016 Tourism & Management Studieshttp://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessPaço, Cidália Maria Leal; ESGHT/Universidade do AlgarveCepeda Pérez, Juan Manuel2022-10-05T04:16:13ZPortal AgregadorONG |
dc.title.none.fl_str_mv |
Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
title |
Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
spellingShingle |
Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis Paço, Cidália Maria Leal; ESGHT/Universidade do Algarve Data envelopment analysis, information and communication technologies, productivity, hotels. |
title_short |
Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
title_full |
Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
title_fullStr |
Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
title_full_unstemmed |
Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
title_sort |
Assessing the impact of Information and Communication Technologies on the Portuguese hotel sector: an exploratory analysis with Data Envelopment Analysis |
author |
Paço, Cidália Maria Leal; ESGHT/Universidade do Algarve |
author_facet |
Paço, Cidália Maria Leal; ESGHT/Universidade do Algarve Cepeda Pérez, Juan Manuel |
author_role |
author |
author2 |
Cepeda Pérez, Juan Manuel |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Paço, Cidália Maria Leal; ESGHT/Universidade do Algarve Cepeda Pérez, Juan Manuel |
dc.subject.por.fl_str_mv |
Data envelopment analysis, information and communication technologies, productivity, hotels. |
topic |
Data envelopment analysis, information and communication technologies, productivity, hotels. |
description |
The overall objective of this paper is to evaluate the impact of Information and Communication Technologies (ICT) on the efficiency of four- and five-star hotels in Portugal and to contribute to the identification of mechanisms that explain the relationship between ICT and efficiency within the hotel sector through Data Envelopment Analysis (DEA). Overall, based on research fundamentals and the results obtained, it can be said that the main research questions were answered and the objectives of the study were achieved. In response to research questions related to the use of ICT in the Portuguese hotel industry, the following uses were determined for hotels in the sample: defining efficient frontiers, identifying efficient and inefficient hotels, ranking hotels according to their efficiency and revealing areas of inefficient hotels that have to be improved to increase effectiveness (improvement targets). Moreover, this study illustrates not only the importance of ICT in achieving higher levels of efficiency but also discusses other specific issues which must be taken into account so that the benefits of ICT can be experienced. Specifically, it was found that the availability of ICT does not alone lead to optimum performance. |
publishDate |
2015 |
dc.date.none.fl_str_mv |
2015-03-10T00:00:00Z |
dc.type.driver.fl_str_mv |
journal article journal article journal article info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/755 oai:ojs.pkp.sfu.ca:article/755 |
url |
https://tmstudies.net/index.php/ectms/article/view/755 |
identifier_str_mv |
oai:ojs.pkp.sfu.ca:article/755 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/755 https://tmstudies.net/index.php/ectms/article/view/755/1262 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2016 Tourism & Management Studies http://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2016 Tourism & Management Studies http://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of Algarve |
publisher.none.fl_str_mv |
University of Algarve |
dc.source.none.fl_str_mv |
Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 35-43 Tourism & Management Studies; Vol 11, No 1 (2015); 35-43 Tourism & Management Studies; Vol 11, No 1 (2015); 35-43 Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 35-43 2182-8466 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
|
repository.mail.fl_str_mv |
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1777301377188364288 |