Analysing consumer-brand engagement through appreciative listening on social network platforms
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | , , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/17252 |
Resumo: | The evolution of technology changed the external environment surrounding businesses creating a plethora of new opportunities and challenges. Particularly, social network platforms became attractive to companies due to their interactive nature as they increase consumers’ and brand opportunities for developing long-term relationships and engagement. In this sense, the main goal of this article is to understand whether appreciative listening can contribute to the improvement of consumer-brand engagement using these platforms. We develop two studies based on Starbuck’s facebook page whereby findings from study one are used as inputs to study two. Results demonstrate that appreciative listening can actually improve consumer-brand engagement. |
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Analysing consumer-brand engagement through appreciative listening on social network platformsConsumer-brand relationshipSocial networksOnline consumer brand engagementAppreciative listeningThe evolution of technology changed the external environment surrounding businesses creating a plethora of new opportunities and challenges. Particularly, social network platforms became attractive to companies due to their interactive nature as they increase consumers’ and brand opportunities for developing long-term relationships and engagement. In this sense, the main goal of this article is to understand whether appreciative listening can contribute to the improvement of consumer-brand engagement using these platforms. We develop two studies based on Starbuck’s facebook page whereby findings from study one are used as inputs to study two. Results demonstrate that appreciative listening can actually improve consumer-brand engagement.Routledge/Taylor and Francis2019-02-11T16:51:40Z2019-01-01T00:00:00Z20192019-05-06T12:57:23Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/17252eng1049-649110.1080/10496491.2019.1557805Pina, L. S.Loureiro, S. M. C.Rita, P.Sarmento, E. M.Bilro, R. G.Guerreiro, J.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:41:36Zoai:repositorio.iscte-iul.pt:10071/17252Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:19:21.884220Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Analysing consumer-brand engagement through appreciative listening on social network platforms |
title |
Analysing consumer-brand engagement through appreciative listening on social network platforms |
spellingShingle |
Analysing consumer-brand engagement through appreciative listening on social network platforms Pina, L. S. Consumer-brand relationship Social networks Online consumer brand engagement Appreciative listening |
title_short |
Analysing consumer-brand engagement through appreciative listening on social network platforms |
title_full |
Analysing consumer-brand engagement through appreciative listening on social network platforms |
title_fullStr |
Analysing consumer-brand engagement through appreciative listening on social network platforms |
title_full_unstemmed |
Analysing consumer-brand engagement through appreciative listening on social network platforms |
title_sort |
Analysing consumer-brand engagement through appreciative listening on social network platforms |
author |
Pina, L. S. |
author_facet |
Pina, L. S. Loureiro, S. M. C. Rita, P. Sarmento, E. M. Bilro, R. G. Guerreiro, J. |
author_role |
author |
author2 |
Loureiro, S. M. C. Rita, P. Sarmento, E. M. Bilro, R. G. Guerreiro, J. |
author2_role |
author author author author author |
dc.contributor.author.fl_str_mv |
Pina, L. S. Loureiro, S. M. C. Rita, P. Sarmento, E. M. Bilro, R. G. Guerreiro, J. |
dc.subject.por.fl_str_mv |
Consumer-brand relationship Social networks Online consumer brand engagement Appreciative listening |
topic |
Consumer-brand relationship Social networks Online consumer brand engagement Appreciative listening |
description |
The evolution of technology changed the external environment surrounding businesses creating a plethora of new opportunities and challenges. Particularly, social network platforms became attractive to companies due to their interactive nature as they increase consumers’ and brand opportunities for developing long-term relationships and engagement. In this sense, the main goal of this article is to understand whether appreciative listening can contribute to the improvement of consumer-brand engagement using these platforms. We develop two studies based on Starbuck’s facebook page whereby findings from study one are used as inputs to study two. Results demonstrate that appreciative listening can actually improve consumer-brand engagement. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-02-11T16:51:40Z 2019-01-01T00:00:00Z 2019 2019-05-06T12:57:23Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/17252 |
url |
http://hdl.handle.net/10071/17252 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1049-6491 10.1080/10496491.2019.1557805 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Routledge/Taylor and Francis |
publisher.none.fl_str_mv |
Routledge/Taylor and Francis |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134753274724352 |